CompTIA Project+ Study Guide. Heldman Kim

be tempted to jump to an early conclusion. Make sure you know exactly what the question is asking.

      ■ Don’t leave any unanswered questions. Unanswered questions are scored against you.

      ■ There will be questions with multiple correct responses. When there is more than one correct answer, there will be a statement at the end of the question instructing you to select the proper number of correct responses, as in “Choose two.”

      ■ When answering multiple-choice questions you’re not sure about, use a process of elimination to remove the incorrect responses first. This will improve your odds if you need to make an educated guess.

      ■ For the latest pricing on the exam and updates to the registration procedures, refer to the CompTIA site at www.comptia.org.

      The Exam Objectives

      Behind every certification exam, there are exam objectives. The objectives are competency areas that cover specific topics of project management. The introductory section of each chapter in this book lists the objectives that are discussed in the chapter.

      

Exam objectives are subject to change at any time without prior notice and at CompTIA’s sole discretion. Please visit the Certification page of CompTIA’s website (www.comptia.org) for the most current listing of Project+ exam objectives.

      The Project+ exam will test you on four domains, and each domain is worth a certain percentage of the exam. The following is a breakdown of the domains and their representation in the exam:

      Project+ Exam Map

      The following objective map will allow you to find the chapter in this book that covers each objective for the exam.

      1.0 Project Basics

      2.0 Project Constraints

      3.0 Communication and Change Management

      4.0 Project Tools & Documentation

      Assessment Test

      1. Which of these terms describes a critical path task?

      A. Hammock

      B. Zero float

      C. Critical task

      D. Mandatory task

      2. Resource management concepts include several categories of resources. All of the following are a type of resource except for which one?

      A. Shared resource

      B. Remote and in-house

      C. Dedicated resources

      D. Benched resources

      3. This tool is often used in the vendor selection process to pick a winning bidder.

      A. Weighted scoring model

      B. Bidder conference

      C. RFQ

      D. SOW

      4. From the following list of options, select three of the five common stages of development that project teams progress through. Choose three.

      A. Forming

      B. Acquiring

      C. Storming

      D. Adjourning

      E. Negotiating

      F. Norming

      G. Compromising

      5. In this organizational structure, you report to the director of project management, and your team members report to their areas of responsibility (accounting, human resources, and IT). You will have complete control of the project team members’ time and assignments once the project is underway. Which type of organization does this describe?

      A. Projectized

      B. Functional

      C. Hierarchical

      D. Matrix

      6. This describes how you will know the completed deliverables are satisfactory.

      A. Acceptance criteria

      B. KPIs

      C. Metrics

      D. EVM

      7. Which of the following describes the responsibilities of the project sponsor?

      A. Provides or obtains financial resources

      B. Monitors the delivery of major milestones

      C. Runs interference and removes roadblocks

      D. Provides the project manager with authority to manage the project

      E. All of the above

      8. Project managers may spend up to 90 percent of their time doing which of the following?

      A. Interacting with the project stakeholders

      B. Interacting with the project sponsor

      C. Interacting with the project team members

      D. Communicating

      9. This is a temporary way of resolving conflict and is considered a lose-lose technique. It emphasizes the areas of agreement over the areas of disagreement.

      A. Smoothing

      B. Forcing

      C. Avoiding

      D. Confronting

      10. Which of these is not an example of a project selection method?

      A. Cost-benefit analysis

      B. Expert judgment

      C. Top-down estimating

      D. Scoring model

      11. You’re the project manager on a project where the scope has expanded. The change has been approved by the change control board (CCB). What steps must you take to acknowledge the new scope? Choose two.

      A. Update the project management plan.

      B. Update the SOW.

      C. Communicate the change to stakeholders and team members.

      D. Submit a change request.

      E. Log the request on the change request log.

      12. Some team members on your team are driving each other crazy. They have different ways of organizing the tasks they are both assigned to, and the disparity in styles is causing them to bicker. Which of the following describes this situation?

      A. This is a constraint that’s bringing about conflict on the team.

      B. This should be escalated to the project sponsor.

      C. This is a common cause of conflict.

      D. This is a team formation stage that will pass as they get to know each other better.

      13. Fishbone diagrams, Pareto diagrams, process diagrams, Gantt charts, and run charts are examples of which of the following?

      A. Examples of various project management tools used to plan the work of the project

      B. Examples of various project management tools used to monitor and control project work

      C. Examples of various scope management tools to control the quality of deliverables

      D. Examples of various scope management tools used to manage and control scope creep

      14. Which of the following project documents created in the project Closing process group describes what went well and what didn’t go well on the project?

      A.