Digital Government Excellence. Siim Sikkut

What Have You Learned the Most in This Job? What Are the Next Challenges or Milestones on the Horizon for You and Your Team? What Might Make You Move from Your Role One Day? What Steps Have You Taken to Make What You Have Started Last? What Are the Core Skills for Doing This Sort of Job Well, in Your View? What Would Be Your Three Core Recommendations to a Peer on How to Build an Excellent Digital Government as Its Leader? Notes

      15  CHAPTER 7: Daniel Abadie How Did You Rise to the Role of a Digital Government Leader in Argentina? What Was Your Motivation to Take the National Job? Did You Hesitate to Take the Role? What Was the Expectation for You? Were You Given Any Concrete Task or Objective? What Was the Institutional and Governance Setting Like for Public Sector Digitization in Argentina When You Started? How Did the Transition from City to National Level Then Work Out Still, Was It Similar after All as You Had Thought? What Were the Things You Could Not Say No To? What Was the State of Digital Government in Argentina When You Started as Undersecretary? How Did You Start Changing That Picture? What Were the First Steps? The Mandate Essentially Featured Your Strategy for the Next Years Then. What Were the Key Stages or Milestones for Delivering It? What Were Your Key Steps for the Quick Delivery of Single-Domain Efforts? How Did You Regain the Strategic Focus after the First Year? Did the Resourcing or Financial Situation Ever Get Better? How Did You Break That Cycle? It Seems That through All of This You Had to Work with Your Team and People Management a Lot Hands-On. How Did You Build and Empower Your Team? What Was Your Selling Argument to Get Someone to Join the Team? Who Was Your Most Valuable Hire? How Did You Motivate the Team to Keep Going, Even If There Were Never Enough Resources? What Sort of Culture Were You Trying to Build within the Team and How? What Were Some of the Things You Always Told Your Team, Your Mottos? What Was a Common Day Like on the Job? How Did You Ensure the Support of the President during Your Term? How Did You Build Relations with the Other Agencies? What Were Your Biggest Failures and What Did You Learn from Them? What Were Your Biggest Achievements during Your Term? What Made You Move on from the Role? How Did You Ensure That What You Started Would Last? What Would Have You Done in the Next Four Years, If You Had a Chance? What Were the Outlying Challenges? Is There Anything You Wish You Had Known When You Started the Job? If Someone Were to Offer, Would You Take the Job Again? What Do You Think Are the Necessary Skills to Do This Kind of Job Well? What Are Your Three Main Recommendations to Someone Starting on a Similar Job? What Are Your Key Bottom-Line Takeaways on How to Be Effective in This Role? Note

      16  CHAPTER 8: Diego Piacentini How Did You Enter the Digital Government Role—and the Italian Government Overall? What Was the Prime Minister's Motivation behind Wanting This Sort of Change? What Task Did He Give You Concretely? Did You Still Hesitate at All about the Role While Deciding? What Was the Role You Created? What Was the Institutional Setup Before or Who Had the Responsibility for Digital Government? What Were Your Levers or Tools in the Commissioner Role to Push for Change? Where Did You Devote Your Time and Focus on at the Start? You Said at the Beginning of Our Chat That You Set Out to Build a Continuous Set of Processes—How Did You Do It? You Emphasized That Your Main Work Was to Build Out a Different Team—How Did You Go about Doing It? As You Were Bringing These People Together, How Did You Mold Them into a Team? What Were the Things You Always Used to Say to the Team, Your Mottos, or the Values You Wanted Them to Follow? What Routines Worked to Keep People Delivering? How Much of Your Work and Team Practices Came from Amazon Experience? What New Things Did You Learn on the Job? How Did You Build and Develop Relationships with Stakeholders While in Office? How Much Did the Relationship with Prime Ministers Work Out? What Was the Hardest Part of Your Job? What Made