The Colors Of A Optimistic World. Logan J. Davisson

and on the phone

       Linguistic sympathy alarm clock

       The basics of good manners

       Active listening is the be-all and end-all of communication

       Mistake in listening

       Active Listening Methods

       Targeted questions - That's how important are questions in the customer cycle?

       Open questions

       Closed questions

       The needs assessment is decisive for sales & consulting success

       Careful, trap!

       Model for customer inquiries

       Two communication levels - subject & relationship level

       Fact Sheets for Communication Professionals

       The positive basic attitude makes the difference!

       Formulate comprehensibly!

       Formulate concretely!

       Formulate positively!

       Use (customer) benefit arguments!

       Visualize!

       Addressing complaints correctly

       Basic rules for complaints & Co.

       Careful...feelings!

       Attention...Escalation accelerator!

       Six steps to successful complaint handling

       Delivering bad news

       Body language - facial expressions, gestures, posture, tone of voice & Co.

       Basic rules of body language

       Body language signals in conversational communication

       Release call blockades

       Professional customer-oriented telephone calls

       Voice and speech

       Correctly forward conversations within the company

       Checklist for professional telephone behaviour

       Call setup for outgoing calls

       Highly Sensitive - The Practical Manual For Dealing With High Sensitivity And Highly Sensitive People

       What is high sensibility?

       Special features of high sensitivity

       High sensitivity and fears

       Dealing with one's own high sensitivity

       Dealing with other highly sensitive people

       High sensitivity in the partnership

       Dealing with a highly sensitive partner

       Dealing with high sensitivity at work

       Dealing with highly sensitive children

       Tips for dealing with high sensitivity on a daily basis

       Bottom line

       Dog training - Successful dog education explained step by step

       Communicate unambiguously with the dog

       The sooner the better

       No exceptions for small dog breeds

       Convince instead of persuade

       The basics with playful skill

       Fast house cleanliness in the first 5 months

       Always play without a leash