The Internet Encyclopedia in a 3-volume reference work on the internet as a business tool, IT platform, and communications and commerce medium.
A statistical approach to the principles of quality control and management Incorporating modern ideas, methods, and philosophies of quality management, Fundamentals of Quality Control and Improvement, Third Edition presents a quantitative approach to management-oriented techniques and enforces the integration of statistical concepts into quality assurance methods. Utilizing a sound theoretical foundation and illustrating procedural techniques through real-world examples, this timely new edition bridges the gap between statistical quality control and quality management. The book promotes a unique «do it right the first time» approach and focuses on the use of experimental design concepts as well as the Taguchi method for creating product/process designs that successfully incorporate customer needs, improve lead time, and reduce costs. Further management-oriented topics of discussion include total quality management; quality function deployment; activity-basedcosting; balanced scorecard; benchmarking; failure mode and effects criticality analysis; quality auditing; vendor selection and certification; and the Six Sigma quality philosophy. The Third Edition also features: Presentation of acceptance sampling and reliability principles Coverage of ISO 9000 standards Profiles of past Malcolm Baldrige National Quality Award winners, which illustrate examples of best business practices Strong emphasis on process control and identification of remedial actions Integration of service sector examples The implementation of MINITAB software in applications found throughout the book as well as in the additional data sets that are available via the related Web site New and revised exercises at the end of most chapters Complete with discussion questions and a summary of key terms in each chapter, Fundamentals of Quality Control and Improvement, Third Edition is an ideal book for courses in management, technology, and engineering at the undergraduate and graduate levels. It also serves as a valuable reference for practitioners and professionals who would like to extend their knowledge of the subject.
Nur wenige Unternehmen in Deutschland positionieren sich bislang mit einer klaren PR-Strategie als attraktive Arbeitgeber. PR wird meist mit Bezug auf Unternehmen und ihre Produkte, nur selten aber mit Blick auf ihre Eigenschaft als Arbeitgeber betrieben. Auch die Wahrnehmung der Personalarbeit wird von dieser Zuruckhaltung gepragt. Immer mehr Unternehmen erkennen jedoch, dass ein passives Anfragemanagement im Hinblick auf Personalthemen angesichts des Fach- und Fuhrungskraftemangels nicht mehr ausreicht – und erkennen Employer-PR als wichtigen Bestandteil von Employer Branding sowie eines ganzheitlich verstandenen Image-Managements. Das Buch zeigt die unterschiedlichen Blickweisen der verschiedenen Akteure (PR-Referenten, HR-Spezialisten und Journalisten) auf und gibt Einblicke in die Praxis einer noch relativ jungen Kommunikationsdisziplin. Zielgruppen sind Kommunikationsverantwortliche in Personalabteilungen und PR-Spezialisten in den Unternehmen sowie alle, die sich professionell mit dem Image von Arbeitgebern und Personalarbeit beschaftigen. Die Herausgeber, Dr. Manfred Bocker und Bernhard Schelenz, sind Experten fur Aufgaben im Umfeld von Personalarbeit & Kommunikation. Dr. Manfred Bocker berat unter dem Stichwort «Personal & PR» Arbeitgeber und Personaldienstleister in Fragen der Offentlichkeitsarbeit. Bernhard Schelenz ist Inhaber der «Kommunikationsberatung Schelenz GmbH, Agentur fur Personal- und Unternehmenskommunikation».
Effective Training & Development is essential if you are to continuously get the best from your people and extend the knowledge shelf-life of your company. This module explores the vast array of options available to the HR function including on-the-job learning, formal management education, coaching and mentoring. Cost-effectiveness and measurable payback are also dealt with as cornerstones of any training and development activity.
First-Time Leaders of Small Groups offers novice and experienced leaders the information they need to keep their members interested and involved, resolve conflicts and deal with difficult people, and ultimately have their group achieve results . . . quickly. The book includes four steps for preparing to lead (selecting members, setting the groundwork for high performance, planning, and establishing your leadership style) and four steps for taking the lead (starting right, working smart, coaching, and assessing). These steps will help you take the lead with confidence. First-Time Leaders of Small Groups is filled with illustrative examples of a wide range of small groups and provides clear suggestions for action. The book includes: Questions and answers based on research on what works well, and what does not Diagnostics for determining your group’s strengths and weaknesses Leadership challenges—ideas for overcoming common difficulties Self-assessments to help build confidence as a group leader Examples of approaches for different group situations Models for understanding how groups work Activities for improving group functions Key research findings Easy-to-follow suggestions for practice
By studying the work of hundreds of the most original and effective business minds, the authors present a common architecture that illuminates exceptional analysis and creative performance. 2 x 2 Thinking is characterized by a fundamental appreciation for the dynamic and complex nature of business. The best strategists go out of their way to tackle dilemmas rather than merely solve problems. They use opposition, creative tension, iteration and transcendence to get to the heart of issues and involve critical others in finding the best solutions. The authors demonstrate how to apply the 2 x 2 approach to a wide range of important business challenges.
Designing Solutions for Your Business Problems is an essential resource for managers and consultants who help organizations resolve ambiguous problems and develop new opportunities. Taking a hands-on, practical approach, Betty Vandenbosch—a leading management consultant and educator—outlines the details on how to conduct a proven process for designing solutions. Designing Solutions for Your Business Problems will teach you how to curtail investigation and generate and justify ideas without sacrificing thoroughness, creativity, persuasiveness, and fit. You will be able to capitalize on more opportunities, and your problem-solving skills will become more efficient and your solutions more compelling. This book will help you design better solutions and design them faster. Betty Vandenbosch offers a variety of useful techniques such as the «scooping diagram,» which provides a framework for action, and the «logic diagram,» which tests the validity of a potential solution. In addition, the book contains illustrative real-life examples of the Designing Solutions approach from a variety of organizations.
As the economy becomes increasingly global, businesses need employees who can work in teams that cross borders and transcend physical spaces. In Where in the World Is My Team, fictional character Will Williams shares entertaining anecdotes and practical advice to accustom readers to the challenges of a global, virtual workplace. This easy-to-follow guide, ideal for managers and those interested in succeeding in a global economy, introduces new technologies but focuses especially on the six Key Performance Zones for global team collaboration with briefing report summaries to emphasize key points.
The first edition of Benchmarking in the Public and Nonprofit Sectors offered public officials and administrators at all levels of government a unique and practical guide to identifying best practices and implementing them in their organizations. Based on the most current research, this new edition of the best-selling guide provides an updated, solution-driven methodology for benchmarking in both the public and nonprofit sectors. Unique in its focus solely on benchmarking, the authors take a step-by-step approach to two benchmarking techniques, differentiating between the two and then providing a new approach to solution-driven benchmarking that requires less time and fewer resources. Benchmarking in the Public and Nonprofit Sectors provides new tools, many updated case studies, and additional examples not only from government and nonprofit agencies, but also from the international community. This important resource will help practitioners implement a quick, proven method as they search for solutions to their most pressing problems. Praise for Benchmarking in the Public and Nonprofit Sectors «This is an important management tool for government and nonprofit managers to make their agencies more effective, efficient, and responsive to their constituencies.» -W. David Patton, director, Center for Public Policy and Administration, University of Utah
This innovative new text from Jeffrey Sachs and Xiokai Yang introduces students to development economics from the perspectives of inframarginal analysis and marginal analysis. The book demonstrates how the new-found emphasis on inframarginal analysis has influenced a shift back to an interest in Classical Economics from Neoclassical Economics. Inframarginal Analysis vs. Marginal Analysis is presented as a consistent theoretical framework throughout. Shows how the relationship of Inframarginal Analysis to Marginal Analysis has influenced the shift back to an interest in Classical Economics from Neoclassical Economics with regard to economic development. Allows economists to reduce their overall reliance on marginal analysis, which may be less relevant to development economics than it is to the economics of development countries. Brings considerable analytic machinery to bear on important problems. A focus on institutions and transaction costs that is very relevant to development economics. Offers a thorough analysis of trade (CHs. 3 – 7) and macroeconomics (CHs. 16 – 19), both of which are not dealth with in depth by comparable textbooks.