Управление, подбор персонала
Различные книги в жанре Управление, подбор персоналаStrategic Management in the Innovation Economy
Innovative ruptures of traditional boundaries in value chains are requiring companies to rethink how they go to market, what they need to own, what they need to retain and innovate as core competencies, and how they innovatively deal with suppliers and customers. The key message of the book is that the new knowledge-networked innovation economy requires a totally different strategic management mindset, approach and toolbox, and its major value-added is a new strategic management approach and toolbox for the innovation economy – a poised strategy approach. Designed for both managers and advanced business students, the book provides a unique combination of new management theory, selected managerial articles by prominent scholars such as Clayton Christensen, Henry Chesbrough, Sumantra Ghoshal, Quinn Mills, and Peter Senge, and a wide array of real-world case examples including GE, Shell, IBM, HP, BRL Hardy, P&G, Southwest Airlines and McGraw-Hill, within the dynamics of industries such as airlines, energy, telecommunications, wine & beverages, and computing. The authors illustrate powerful new strategic innovation concepts and tools, such as poised strategy for managing multiple business models, poised strategy scorecards (moving beyond the well-known balanced scorecard), the wheel of business model reinvention, and organizational rejuvenation methods. The book includes the concepts of: Poised Strategic Management, Organizational Rejuvenation, Business Models as Platform for Strategy, Poised Scorecards, Identifying Sources of Innovation in Business Ecosystems.
Self Development for Sales People
The sales function is the front-line of any business. Keeping up with the latest sales techniques is essential, as well as ensuring you have a motivated, incentivised and focused sales team well-versed in the basics of selling, from identifying new prospects and getting repeat business to closing the deal. This module gives essential insight into all the key sales drivers such as account management, handling complex sales, selling services, FMCG selling, customer relationships and self-development for sales people.
Managing Training and Development Finance
Effective Training & Development is essential if you are to continuously get the best from your people and extend the knowledge shelf-life of your company. This module explores the vast array of options available to the HR function including on-the-job learning, formal management education, coaching and mentoring. Cost-effectiveness and measurable payback are also dealt with as cornerstones of any training and development activity.
Management in a Liquid Modern World
Management has been one of the driving forces of the last century, indeed an idea and a language that colonized most other institutions, areas of human activity and walks of life, even those that had until recently been regarded as completely unmanageable, such as art, academia and creativity. Some it supported and others it destroyed, but there are few areas in modern societies that have been untouched by it. What is the meaning of management now almost omnipresent and all-powerful in our current bleak times, in our current state of ‘interregnum’ that is characterized by an increasing sense of insecurity and hopelessness, a time when, paradoxically, the seemingly omnipotent force of management does not seem to work? Does it have a role to play today and in the future? What can it become and whom should it serve when the interregnum is over and a new, hopefully more humane, system begins to dawn? These are some of the questions explored in this timely new book by Zygmunt Bauman, one of the greatest thinkers of our times, architect and Urban Studies professor Irena Bauman, and two organization and management scholars, Jerzy Kociatkiewicz and Monika Kostera.
The Future of Global Financial Services
This book explores the future of the financial services industry, giving readers an idea of the kinds of institutions and services that will survive in the early twenty-first century. An informative and provocative exploration of the future of the financial services industry. Focuses on likely changes in the near future, such as greater use of the Internet for banking transactions and the increasing globalization of financial services. Points to the probable disappearance of the insurance sector as a separate industry. Describes changing conditions in key financial centres, especially the US, the UK, Germany, Japan and Switzerland.
Who's in the Room?
Is your company run by a team with no name? At the top of every organization chart lies a myth—that a Senior Management Team makes a company's critical decisions. The reality is that critical decisions are typically made by the boss and a small group of confidants—a «team with no name»—outside of formal processes. Meanwhile, other members of the management team wonder why they weren't in the room or even consulted ahead of time. The dysfunction that results from this gap between myth and reality has led to years of unproductive team building exercises. The problems, Frisch shows, are ones of process and structure, not psychology. In Who's in the Room? Bob Frisch provides a unique perspective to this widely misunderstood issue. Flying in the face of decades of organizational psychology, he argues that the solution lies not in addressing behaviors, but in unseating the senior management team as the epicenter of decision making. Using a broad portfolio of teams—large and small, permanent and temporary, formal and informal—great leaders match each decision to the appropriate team in a fluid, flexible approach that you won't find described in management textbooks. Who's in the Room? is based on interviews with CEOs at organizations ranging from MasterCard to Ticketmaster to The Red Cross. Understand and embrace the way decision-making actually happens in their organizations Use these «teams with no names» to best advantage Engage the Senior Management Team in the three critical tasks for which it is ideally suited Organizations will get better decisions and superior results by unleashing the full potential of their Senior Management Teams. And bosses will see a dramatic drop-off in people coming into their offices asking, «Why wasn't I in the room?»
The Seven Myths of Customer Management
In this lively and readable book, the authors argue that in recent years far too much has been made of customer satisfaction, and that this has come at the expense of hard-edged consumerism. Whether or not «the customer is king,» the first rule of business is to make money. Pragmatic and practical, the book destroys seven key myths about customer management that have gained almost folkloric status, and provides a step-by-step action plan for linking customer service with commercial goals.
Principles of Sequencing and Scheduling
An up-to-date and comprehensive treatment of the fundamentals of scheduling theory, including recent advances and state-of-the-art topics Principles of Sequencing and Scheduling strikes a unique balance between theory and practice, providing an accessible introduction to the concepts, methods, and results of scheduling theory and its core topics. With real-world examples and up-to-date modeling techniques, the book equips readers with the basic knowledge needed for understanding scheduling theory and delving into its applications. The authors begin with an introduction and overview of sequencing and scheduling, including single-machine sequencing, optimization and heuristic solution methods, and models with earliness and tardiness penalties. The most current material on stochastic scheduling, including correct scheduling of safety time and the use of simulation for optimization, is then presented and integrated with deterministic models. Additional topical coverage includes: Extensions of the basic model Parallel-machine models Flow shop scheduling Scheduling groups of jobs The job shop problem Simulation models for the dynamic job shop Network methods for project scheduling Resource-constrained project scheduling Stochastic and safe scheduling Extensive end-of-chapter exercises are provided, some of which are spreadsheet-oriented, and link scheduling theory to the most popular analytic platform among today's students and practitioners—the Microsoft Office Excel® spreadsheet. Extensive references direct readers to additional literature, and the book's related Web site houses material that reinforces the book's concepts, including research notes, data sets, and examples from the text. Principles of Sequencing and Scheduling is an excellent book for courses on sequencing and scheduling at the upper-undergraduate and graduate levels. It is also a valuable reference for researchers and practitioners in the fields of statistics, computer science, operations research, and engineering.
Breakthrough Strategies for Predicting Any Market
The revised and updated edition of the book that changed the way you think about trading In the Second Edition of this groundbreaking book by star trader Jeff Greenblatt, he continues to shares his hard-won lessons on what it takes to be a professional trader, while detailing his proven techniques for mastering market timing. With the help of numerous case studies and charts, Greenblatt develops his original high-probability pattern recognition system which, once mastered, endows its user with a deeper understanding of how the markets really work and boosts the efficiency of any trading methodology. Following in the footsteps of the great W.D. Gann, Jeff Greenblatt helps investors gain greater precision with any instrument they trade, during any time frame. Shows how to combine a variety of technical indicators to pinpoint turning points in the financial markets Makes even the most complex subject matter easy to understand with crystal-clear explanations and step-by-step guidance on all concepts, terms, processes, and techniques Reveals how to use Elliott Wave Analysis, Fibonacci, candlesticks, and momentum indicators to interpret market movements Breakthrough Strategies for Predicting Any Market shares fascinating and enlightening personal anecdotes from Jeff Greenblatt's career along with his candid reflection on developing and maintaining the mental discipline of a successful trader.
The Handbook of High Performance Virtual Teams
The Handbook of High-Performance Virtual Teams is an essential resource for leaders, virtual team members, and work group leaders. The editors provide a proved framework based on five principles for working collaboratively across boundaries of time, space, and culture. Written by experts in the field, the contributors offer practical suggestions and tools for virtual team who need to assess their current level of effectiveness and develop strategies for improvement. This important resource also contains an array of illustrative cases as well as practical tools for designing, implementing, and maintaining effective virtual work.