Microsoft CRM For Dummies. Joel Scott
Программы.
Microsoft CRM For Dummies
Год выпуска 0
isbn 9780764544897
Автор произведения Joel Scott
Жанр Программы
Издательство John Wiley & Sons Limited
The ideal introductory guide to Microsoft's much anticipated entry into the Customer Relationship Management (CRM) software marketplace Discusses the key features of Microsoft's CRM software, including tools to help businesses sell more effectively, manage all customer communications in one place, track and convert leads, make informed decisions faster, and provide consistent service Provides expert tips and tricks to make the software work more effectively Explains how to achieve increased customer satisfaction, customer loyalty, and more profitable customer relationships Author is considered one of a handful of global experts on CRM for small- and medium-sized businesses