Library Essays; Papers Related to the Work of Public Libraries. Arthur E. Bostwick

be dispensed by a haughty young lady with monosyllabic answers and a fatigued expression. I know of no more exasperating duty than that of continually meeting a library public—and I know of no pleasanter one. For the public is just you and me and some other people, and like you and me it is various in its moods. The mood of the public in a library is often a reflection of that of the librarian. The golden rule here is direct personal contact; and don’t forget the last syllable—tact. Don’t force your services or your advice on people that neither wish nor require them, but don’t forget that you may have pleasant, intellectual intercourse without offering either aid or advice. When an aged man who knows more of literature than you dreamed of in your wildest visions wants “The Dolly dialogues,” don’t try to get him to take “Marius the Epicurean” instead. But if you get into the habit of talking with him it may make the library seem pleasant and homelike to him, and, besides, he may tell you something that you do not know—that is a not remote and certainly fascinating possibility.

      I need not say that no library can be useful or attractive unless it is properly arranged and cataloged, and unless it has a simple and effective charging system; and unless the public is admitted directly to the shelves and allowed to handle and select the books. But I do need to say—because some of us are apt to forget it—that these things are not ends in themselves, but means to an end, namely, the bringing together of the man and the book, the distribution of ideas. Do not assume that for some occult reason you must classify and catalog your library precisely like some large public library with which you are familiar. Do not assume, if you are a trained cataloger, that there is any virtue, for instance, in subject cards. One subject heading that brings the book in touch with your public outweighs a dozen that do not affect it. To bring together man and book break all rules and strike out in all kinds of new directions. Your particular locality and your particular public may have special requirements that are present nowhere else. Rules were made for the aid and comfort of the public, not for their confusion and hindrance. Methods are the librarian’s tools, not his handcuffs and shackles. To do anything well we must do it with method and system; but these, like a growing boy’s clothes, need frequent renewal. If your library has stopped growing and has reached senility, then the same suit will fit it year after year, but premature old age is not a good goal to strive for.

LAY CONTROL IN LIBRARIES AND ELSEWHERE[3]

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      The system by which the control of a concern is vested in a person or a body having no expert technical knowledge of its workings has become so common that it may be regarded as characteristic of modern civilization. If this seems to any one an extreme statement, a little reflection will convince him to the contrary. To cite only a few examples, the boards of directors of commercial or financial institutions like our manufacturing corporations, our railways and our banks, of charitable foundations like our hospitals and our asylums, of educational establishments like our schools and colleges, are now not expected to understand the detail of the institutions under their charge. Their first duty is to put at the head of their work an expert with a staff of competent assistants to see to that part of it. Even in most of our churches the minister or pastor—the expert head—is employed and practically controlled by a lay body of some kind—a vestry, a session or the like. Government itself is similarly conducted. Neither the legislative nor the executive branch is expected to be made up of experts who understand the technical detail of departmental work; all this is left to subordinates. Even the heads of departments often know nothing at all of the particular work over which they have been set until they have held their position for some time.

      It is hardly necessary to say that this system of lay control is of interest to us here and now, because it obtains in most libraries, where the governing body is a board of trustees or directors who are generally not experts, but who employ a librarian to superintend their work.

      To multiply examples would be superflous. Lay control, as above illustrated, is not universal, but I postpone for the present a consideration of its antitheses and its exceptions. It looks illogical, and when the ordinary citizen’s attention is brought to the matter in any way he generally so considers it. In certain cases it is even a familiar object of satire. The general public is apt, I think, to regard lay control as improper or absurd.

      With the expert and his staff, who are concerned directly with the management of the institution in question, the feeling is a little different. It is more like that of President Cleveland when he “had Congress on his hands”—a sort of anxious tolerance. They bear with the board that employs them because it has the power of the purse, but they are glad when it adjourns without interfering unduly with them.

      Are either of these points of view justified? Should lay boards of directors be abolished? Or, if retained, should those without expert knowledge be barred?

      Now at first sight it certainly seems as if the ultimate control of every business or operation should be in the hands of those who thoroughly understand it, and this would certainly bar out lay control. I believe that this view is superficial and will not bear close analysis.

      The idea that those who control an institution should be familiar with its details appears to originate in an analogy with a man’s control of his own private affairs, when his occupation and income make it necessary that he should attend to all those affairs personally. The citizen who digs and plants his own garden must understand some of the details of gardening. The man who does his own “odd jobs” about the house must be able to drive a nail and handle a paint brush. This necessity vanishes, however, as the man’s interests become more varied and his financial ability to care for them becomes greater. At a certain point personal attention to detail becomes not only unnecessary but impossible. To expect the master of a great estate to understand the details of his garden, his stable, his kennels, as well as the experts to whom he entrusts them, is absurd. He may, of course, as a matter of amusement, busy himself in some one department, but if he tries to superintend everything personally, still more to understand and regulate matters of detail, he is wasting his time.

      We must seek our analogy, then, both for lay control and for the attitude of the ordinary citizen toward it in that citizen’s management of his private affairs. He knows his own business—or thinks he does—and he finds it hard to realize that the details of that business could ever grow beyond his personal control.

      But, after all, this progress is one towards the normal. Attention to details in the case of the poor man is forced upon him. Except in rare cases, he does not really care to shovel his own snow; he would prefer to hire a man to do it, and as soon as he can he does do so. So long as his sidewalk is properly cleared he is willing to leave the details to the man who clears it. He does not care whether that man begins at the north or the south end, or whether his shovelfuls are small or large.

      Here, if we examine, we shall find a common characteristic of those kinds of work where laymen are in control—the persons for whom the work is done care very much about results; they are careless of methods so long as those results are attained. And in a very large number of cases the persons for whom the work is done will be found to be the public, or so large a section of it that it is practically a group of laymen so far as the particular work in question may be concerned.

      A lay board of directors or a lay departmental head, then, is simply and properly a representative of a greater lay body that is particularly anxious for results and not particularly anxious about methods. Lay control is thus not illogical, but is the outcome of a regular and very proper development. But, as has been said, it is not the only method of controlling a great institution. An institution may be managed by a graded body of experts. So were the old guilds of craftsmen managed. So are many ecclesiastical bodies, notably the Roman Catholic Church. We may call this method of control hierarchical. It has some advantages over lay control and some disadvantages. We may imagine such a system applied to libraries. All the libraries in a state, we will say, would then be managed by the state librarian, and all these officers would be subject to the orders of the librarian of the national library, who would be supreme and accountable to no one. Without going into detailed discussion of this extremely supposititious case, we may say that