Eleanor Oliphant is Completely Fine: Debut Sunday Times Bestseller and Costa First Novel Book Award winner 2017. Gail Honeyman

to walk onto the stage and set it alight. And then he did. I stared at him. He was light and heat. He blazed. Everything he came into contact with would be changed. I sat forward on my seat, edged closer. At last. I’d found him.

      Now that fate had unfurled my future, I simply had to find out more about him; the singer, the answer. Before I tackled the horror that was the month-end accounts, I thought I’d have a quick look at a few sites – Argos, John Lewis – to see how much a computer would cost. I suppose I could have come into the office during the weekend and used one, but there was a high risk that someone else would be around and ask what I was doing. It’s not like I’d be breaking any rules, but it’s no one else’s business, and I wouldn’t want to have to explain to Bob how I’d been working weekends and yet still hadn’t managed to make a dent in the huge pile of invoices waiting to be processed. Plus, I could do other things at home at the same time, like cook a trial menu for our first dinner together. Mummy told me, years ago, that men go absolutely crazy for sausage rolls. The way to a man’s heart, she said, is a homemade sausage roll, hot flaky pastry, good quality meat. I haven’t cooked anything except pasta for years. I’ve never made a sausage roll. I don’t suppose it’s terribly difficult, though. It’s only pastry and mechanically recovered meat.

      I switched on the machine and entered my password, but the whole screen froze. I turned the computer off and on again, and this time it didn’t even get as far as the password prompt. Annoying. I went to see Loretta, the office manager. She has overinflated ideas of her own administrative abilities, and in her spare time makes hideous jewellery, which she then sells to idiots. I told her my computer wasn’t working, and that I hadn’t been able to get hold of Danny in IT.

      ‘Danny left, Eleanor,’ she said, not looking up from her screen. ‘There’s a new guy now. Raymond Gibbons? He started last month?’ She said this as though I should have known. Still not looking up, she wrote his full name and telephone extension on a Post-it note and handed it to me.

      ‘Thank you so much, you’ve been extremely helpful as usual, Loretta,’ I said. It went over her head, of course.

      I phoned the number but got his voicemail: ‘Hi, Raymond here, but also not here. Like Schrödinger’s cat. Leave a message after the beep. Cheers.’

      I shook my head in disgust, and spoke slowly and clearly into the machine.

      ‘Good morning, Mister Gibbons. My name is Miss Oliphant and I am the finance clerk. My computer has stopped working and I would be most grateful if you could see your way to repairing it today. Should you require any further details, you may reach me on extension five-three-five. Thank you most kindly.’

      I hoped that my clear, concise message might serve as an exemplar for him. I waited for ten minutes, tidying my desk, but he did not return my call. After two hours of paper filing and in the absence of any communication from Mr Gibbons, I decided to take a very early lunch break. It had crossed my mind that I ought to ready myself physically for a potential meeting with the musician by making a few improvements. Should I make myself over from the inside out, or work from the outside in? I compiled a list in my head of all of the appearance-related work which would need to be undertaken: hair (head and body), nails (toe and finger), eyebrows, cellulite, teeth, scars … all of these things needed to be updated, enhanced, improved. Eventually, I decided to start from the outside and work my way in – that’s what often happens in nature, after all. The shedding of skin, rebirth. Animals, birds and insects can provide such useful insights. If I’m ever unsure as to the correct course of action, I’ll think, ‘What would a ferret do?’ or, ‘How would a salamander respond to this situation?’ Invariably, I find the right answer.

      I walked past Julie’s Beauty Basket every day on my way to work. As luck would have it, they had a cancellation. It would take around twenty minutes, Kayla would be my therapist, and it would cost forty-five pounds. Forty-five! Still, I reminded myself as Kayla led me towards a room downstairs, he was worth it. Kayla, like the other employees, was wearing a white outfit resembling surgical scrubs and white clogs. I approved of this pseudo-medical apparel. We went into an uncomfortably small room, barely large enough to accommodate the bed, chair and side table.

      ‘Now then,’ she said, ‘what you need to do is pop off your …’ she paused and looked at my lower half ‘… erm, trousers, and your underwear, then pop up onto the couch. You can be naked from the waist down or, if you prefer, you can pop these on.’ She placed a small packet on the bed. ‘Cover yourself with the towel and I’ll pop back in to see you in a couple of minutes. OK?’

      I nodded. I hadn’t anticipated quite so much popping.

      Once the door had closed behind her, I removed my shoes and stepped out of my trousers. Should I keep my socks on? I thought, on balance, that I probably should. I pulled down my underpants and wondered what to do with them. It didn’t seem right to drape them over the chair, in full view, as I’d done with my trousers, so I folded them up carefully and put them into my shopper. Feeling rather exposed, I picked up the little packet that she’d left on the bed and opened it. I shook out the contents and held them up: a very small pair of black underpants, in a style which I recognized as ‘Tanga’ in Marks and Spencer’s nomenclature, and made from the same papery fabric as teabags. I stepped into them and pulled them up. They were far too small, and my flesh bulged out from the front, sides and back.

      The bed was very high and I found a plastic step underneath that I used to help me ascend. I lay down; it was lined with towels and topped with the same scratchy blue paper that you find on the doctor’s couch. Another black towel was folded at my feet, and I pulled it up to my waist to cover myself. The black towels worried me. What sort of dirty staining was the colour choice designed to hide? I stared at the ceiling and counted the spotlights, then looked from side to side. Despite the dim lighting, I could see scuff marks on the pale walls. Kayla knocked and entered, all breezy cheerfulness.

      ‘Now then,’ she said, ‘what are we doing today?’

      ‘As I said, a bikini wax, please.’

      She laughed. ‘Yes, sorry, I meant what kind of wax would you like?’

      I thought about this. ‘Just the usual kind … the candle kind?’ I said.

      ‘What shape?’ she said tersely, then noticed my expression. ‘So,’ she said patiently, counting them off on her fingers, ‘you’ve got your French, your Brazilian or your Hollywood.’

      I pondered. I ran the words through my mind again, over and over, the same technique I used for solving crossword anagrams, waiting for the letters to settle into a pattern. French, Brazilian, Hollywood … French, Brazilian, Hollywood …

      ‘Hollywood,’ I said, finally. ‘Holly would, and so would Eleanor.’

      She ignored my wordplay, and lifted up the towel. ‘Oh …’ she said. ‘Okaaaay …’ She went over to the table and opened a drawer, took something out. ‘It’s going to be an extra two pounds for the clipper guard,’ she said sternly, pulling on a pair of disposable gloves.

      The clippers buzzbuzzbuzzed and I stared at the ceiling. This didn’t hurt at all! When she’d finished, she used a big, fat brush to sweep the shaved hair onto the floor. I felt panic start to rise within me. I hadn’t looked at the floor when I came in. What if she’d done this with the other clients – were their pubic hairs now adhering to the soles of my polka dot socks? I started to feel slightly sick at the thought.

      ‘That’s better,’ she said. ‘Now, I’ll be as quick as I can. Don’t use perfumed lotions in the area for at least twelve hours after this, OK?’ She stirred the pot of wax that was heating on the side table.

      ‘Oh, don’t worry, I’m not much of a one for unguents, Kayla,’ I said. She goggled at me. I’d have thought that staff in the beauty business would have better-developed people skills. She was almost as bad as my colleagues back at the office.

      She pushed the paper pants to one side and asked me to pull the skin taut. Then she painted a stripe of warm wax onto my pubis with a wooden spatula, and pressed a strip of fabric onto it.