Textbook for the Veterinary Assistant. Lori Renda-Francis

      Cover Design: Wiley

      Cover Images: Courtesy of Lori Renda‐Francis; Courtesy of Lynn Roland, LVT

      Dedication

      The editors wish to thank the contributors from the first edition.

      Your contributions aided in the success of the first edition and allowed for the expansion of topics in this second edition. 0005211607.

      Acknowledgments

      Writing a book is no small feat. Developing this second edition has truly been an honor. This would not have been possible without the support of several individuals who have helped me throughout this journey.

      First and foremost, I want to thank my wife Ellen Lowery, DVM, PhD, MBA. You make my life complete and give me the courage to pursue all of my dreams. Thank you for your encouragement and support in this endeavor and for inspiring me to always follow my dreams! Thank you for being the love of my life!

      I would like to thank my co‐author Lori Renda‐Francis, LVT, PhD for her friendship and support as our second edition came to fruition. May God continue to watch over you and your family – two and four legged!

      Thank you to our colleagues at Wiley Blackwell. Specifically, our managing editor Merryl Le Roux and our executive editor Erica Judisch. We are truly grateful for your support and guidance on this journey.

      Thank you to the National Association of Veterinary Technicians in America (NAVTA) for the support given to Lori and myself to write this book and for the support NAVTA gives to the entire veterinary profession and all healthcare team members.

      Finally, thank you to all the pets, past and present, which have gifted our lives with your presence. To name them all would be a book in itself, but each of you have touched my life and brought infinite joy.

       Kara M. Burns

It has been an honor and a privilege to have the opportunity to write a textbook for veterinary assistants. I can only hope that this second edition continues to teach and inspire students to become loving and caring professionals.

      I have been very fortunate to have the support of friends, family, and colleagues throughout the writing of this textbook. These individuals have provided the assistance and encouragement necessary for me to successfully complete this book. To all of them, I express my sincere thanks.

      I would like to thank my parents, Marilyn and Joe Renda, for always believing in me, encouraging me, and supporting my love for animals, and for allowing me to keep all the little critters that I snuck into the house. Mom’s heartfelt encouraging words and Dad’s strong work ethic and persistence taught me that working hard for things you want will be worth it in the end.

      I would also like to thank my sisters Wendy and Shelly, my son Brad and daughter‐in‐law Jen for being by my side encouraging me. Most of all, I would like to thank my husband Steve for the incredible sacrifices he has made to ensure I was successful in this endeavor. Steve, you are a great husband and wonderful father. Thank you for your love, dedication, support, and encouragement and for believing in me even when I did not believe in myself.

      Thank you to all of the contributors of this book. Most importantly, thank you to my wonderful staff members, who always support me through all of my endeavors, and to my students, who continue to teach me as much as I teach them.

      In addition, I would like to thank Merryl LeRoux and Erica Judisch at Wiley Blackwell for their patience and guidance, and a very special thank you to my co‐author and good friend Kara Burns. It has been a true honor working on the second edition with someone I admire and respect so much. The idea for this book came about because of the love that we share for veterinary technicians and veterinary assistants. I pray that we can inspire students to reach their goals.

      Finally, I am grateful to God for His gracious blessings and guiding hands.

       Lori Renda‐Francis

      About the Companion Website

      This book is accompanied by a companion website:

      www.wiley.com/go/burns/textbookvetassistant2

      The website includes:

      An Instructor Site:

       Textbook Fill in Blank Questions Key

       Homework Assignments Key

       Power Points for teaching

      A Student Site:

       Student Study Guide Notes

       Textbook Fill in Blank Questions

       Homework Assignments

       Multiple Choice Questions

       Figures from the book in Power Point per chapter

Chapter 1 Introduction to the Veterinary (or Assistant) Profession

      Welcome to veterinary medicine! Congratulations on choosing one of the most rewarding and enriching professions! Veterinary medicine is a profession that involves medicine, compassion, technical skills, and teamwork. It provides care for species that cannot speak for themselves. As in human medicine, the veterinary health‐care team is composed of many members, each with an important role in the proper care of patients and functioning of a veterinary hospital.

      The goal of the veterinary practice should be excellent patient care and exceptional customer service. This textbook will look at the veterinary assistant’s role in making this goal a reality. Veterinary practices should also provide team members with a friendly, well‐organized, and safe workplace. Every veterinary health‐care team member is responsible for the success of the practice.

      The veterinary health‐care team works together in the best interest of the patient. All team members, regardless of their role in the veterinary hospital, have the responsibility to ensure the safety and comfort of all patients. Each member of the health‐care team has specific roles and responsibilities, and often times these responsibilities are shared. Whatever the hierarchy in the practice, all members must provide the best care to all patients at all times. The American Veterinary Medical Association (AVMA) likewise recognizes the value of the various health‐care team members: “The veterinary profession is enhanced through efficient utilization of each member of the veterinary healthcare team by appropriate delegation of tasks and responsibilities to support staff.”

      The various members of the health‐care team include the following.

       Veterinary assistant

       Veterinarian

       Veterinary technician

       Veterinary technologist

       Veterinary technician specialist

       Receptionist

       Office