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Tough Love - Power, Culture and Diversity In Negotiations, Mediation & Conflict Resolution

Barter with the author on the Great Wall of China, do a business deal over lunch in the Eagle's Nest in the Hong Kong Hilton and mediate among millionaire developers in the office of the longest-serving mayor in the world. Join the author in his recounting of cases he's handled over the past twenty years including same-sex sexual harassment, oil spill simulations after the Exxon Valdez spill and on the green line with peacekeepers in Cyprus. These entertaining case studies are recounted using proven and ethical techniques. Some cases are funny; others involve life and death. All contain valuable lessons. Academics will benefit from the appendices which contain a glossary of terms and guidance for ethnographers. A 19 page bibliography and more than 140 endnotes will guide readers to further study.

We Do Know How: A Buyer-Led Approach to Creating Jobs for the Poor

James T. Riordan

This book by a practitioner (not an academic, a government official, or a pundit) has been written for practitioners and offers fresh thinking on how to do international development work. It combines that thinking with practical guidance, in plain English, on what to do—and perhaps just as importantly—what not to do on the ground. We Do Know How takes buzzwords commonly used in development circles—"demand-driven," "results-oriented," "accountability," and others—and makes them real, spelling out a proven approach for expanding business sales and generating jobs for poor people. Although government has a role to play in development, in the end the actions of businesses drive economic growth and expand people's incomes. We Do Know How shows how to build on the incentives that drive businesses and, in the process, create jobs for the poor. Specifically, it urges development practitioners to support only those business opportunities for which there is market demand, abiding by the maxim, "produce what you can sell," not "sell what you produce." More than that, it cautions practitioners not to become solutions looking for problems but to search creatively for ways to solve the specific problems that stand most in the way of clients meeting buyers' requirements. We Do Know How challenges much conventional wisdom on how to do development work. At the same time, and in contrast to other books on development, it shows how, by maintaining focus and discipline, development practitioners can deliver demonstrable increases in jobs for those who need them.

E-Guide To The Employment of Foreign Manpower

Vincent Gabriel

The Singapore economy has undergone drastic changes. There is less and less of the traditional activities. A simple example is that Singapore has lost its place as the No. 1 port, yet Singapore remains a shipping and maritime hub. Europeans find Singapore a convenient connection to the fast growing business opportunities of China and India and now Burma (also called Myanmar). India and Burma represent the new frontier opportunities — What China was two decades ago of underpriced assets and a labour force willing to put in the effort. Amidst this background the Singaporean worker Gen X vintage is rewarded according to his/her performance. The old cap on wages has been jettisoned. The gap between the average high performer who earns $50,00 and the cleaner who earns $850 is too great to be acceptable. Drastic steps are being taken to bring the definition of low wage to be not less than a $1,000 a month. Creative steps are being undertaken by the government, the labour movement and employees to train and to do whatever is needed to bring up and maintain that wage level. This means that foreigners on work permits should not be brought in, as they tend to cause wages to fall unless these foreigners earn at least $1,300 a month. The relationship between foreigners on work passes and Singaporean workers (at these entry levels) is a love-hate relationship. On the one hand Singapore love to have "maids" (FDWs), marine contractors, labourers, healthcare workers, but on the other hand the 'S' pass holders, the EP holders, who compete with tertiary-educated Singaporean at entry levels the relationship is not so receptive. Young graduates must be given a chance to enter the workforce. This book explains the employment regulations of hiring foreign manpower in Singapore and teaches how you the employer can comply with the Singapore labour laws.

Success In the Vegetarian Eatery

Vincent Gabriel

This book marks the fact that vegetarian food has gone mainstream. At one time associated with devotees of Buddhism, Taoism, Hinduism vegetarian food has been accepted by the health conscious and by the public, in general, as food that is healthy and a clear alternative to the other types of eating and drinking lifestyles. As more people accept the lifestyle, the amount of food will be increased to meet the diversified demands of vegetarian customers. Vincent A. Gabriel has written and spoken widely about food. He shares his experience in helping newbies get into the vegetarian food business. As mentioned in the preface vegetarian food is widely accepted as the alternative to what is currently available. As more customers become aware of vegetarian choices, the opportunities for newbies will multiply. It is my pleasure to be able to serve you and share with you the experience gained. The most important experience is reading a booklet by Fr John Dear, S.J. who advocates vegetarianism for the following reasons: ¥ Vegetarianism As a Way to Help End World Hunger ¥ Vegetarianism As a Way to Protect the Earth ¥ Vegetarianism as a Path to Health and Wholeness ¥ Vegetarianism As a Way to Support Human Rights

Coffee Eateries Success:Becoming a Successful Coffee Entrepreneur

Vincent Gabriel

It is the coffee shop. It is traditional. It is on the verge of extinction. Then the young discovered the joys of coffee from the multi-national coffee chains that began to invade. Soon tea drinking, that was the characteristic of the culture of India, Sri Lanka, Burma, Malaysia, Singapore, Taiwan, Japan and China gave way to COFFEE-drinking. Coffee drinking was hip. Coffee was trendy. The coffee shop becomes the coffee eatery. Now you, too want to tap the huge potential of three billion people drinking coffee and living the coffee (cafÃ©) lifestyle. As an entrepreneur, the history of the coffee lifestyle should shape your strategic planning. The oldies will stick to their old ways. The retro-chains appeal to those who long for the past, but want a "past" that fit with their expectations. The young embrace globalisation and coffee is indeed a worldwide commodity. The well-to-do want coffee to state their status as the consumers of chic, class and considerable wealth. At the end of it all, the cup of coffee is a careful mix of bean, hot water, quality milk, some sugar, some cream and all coming together in wonderful aroma and soul-stirring taste. About the Author Vincent A. Gabriel always had tea at home for breakfast. Tea was always English Breakfast. He went to the traditional coffee shops including the one at Lau Pa Sat, where he had the toasted slices of bread on one side with butter and the other with sweet rich egg kaya. He also enjoyed the cup cakes at the Red House, which was run by a family of a pupil. After Sunday Masses he visited Chin Mee Chin in Katong. Tong Ah in Keong Siak Street was visited when he went to invite a pupil to return to his class after the boy had been playing truant. The multi-national coffee chains brought the world of coffee to Singapore. He was able to taste Blue Mountain (from Jamaica) Monsoonal coffee (from India) and the aromatic Arab coffee. This book is a tribute to the coffee drinkers who keep smallholder coffee producers improving their crop and the roasters who bring out the best in coffee and tea.

Retail Shop Success

Vincent Gabriel

I put down what I have learnt when I had to run a retail shop. It was a humbling experience because retailing is so complex. Customers depend on you, and suppliers always have their own agendas and push what they think you should sell. However these are not what customers want to buy. Your duty is to the customer. At the same time, your investors trust you to bring back a certain return on their backing and support for you. Finally I found the secret of Success and I am sharing it with you. This book is dedicated to the thousands of hardworking vendors. Never give up. Retailing will always be rewarding.

Powerful Questions for Business Success: The Right Questions for Business Survival and Profitability

GREGG RAINER

Many entrepreneurs start out with lots of passion and enthusiasm in their business but get burnt out after suffering a few bumps and bruises along the way. Some may even quit eventually. Others may become too entrenched in the day-to-day operations of the business that they degenerate from an energetic entrepreneur into an overworked and confused workhorse, doomed for failure. The key to keep the fire burning and sustaining your business is to remember to take stock of your actions and progress during the journey. One of the ways to do so is to ask the right questions on various aspects of the business because questions are the answers. Asking the right questions gets you into the thinking mode, gives clarity to your thoughts and helps you to stay focused. Clarity of thoughts also enables you to be more effective. With a sense of awareness, you are better to adapt and change to survive. This book contains more than 230 smart questions on 12 important areas in a business operation that an entrepreneur must ask to stay on track and be successful. The areas covered are: 1) You, The Boss 2) Your Business Plan, Vision and Mission 3) Sell More Earn More 4) The Magic of Marketing 5) Know Your Customers 6) Hire or Fire 7) Know Your Competitors 8) Cash Is King 9) Costs Kill 10) Change, Innovate or Die 11) Problem Solving 12) Grow Bigger and Wiser Running a business is like sailing a ship. As a business owner, you are the captain of your ship. Your role is to sail your business to greater heights and profits.

Success In the Child Care Business

Vincent Gabriel

This is a guide specially written for Singapore business people who wish to start and operate a child care centre in Singapore. The Singapore government has initiated to have 200 day care centres to be built from 2013 to 2017 to enable women to work in Singapore. At the same time, the flow of household help could tail off as supplier countries like Indonesia, the Philippines experience a surge in economic activity and job creation. Locals need to get into this business with a mindset that the exhaustive operating and staffing conditions of MSFD are meant to lay out the rules for operators and their customers. Child care in this light is more than a convenience it has become an economic necessity if working women are to find their place in the world of work and in the professions. If you think there is money to be made in the child care business, this is the book for you.

Success In Self-Employment

Vincent Gabriel

In this book, Vincent Gabriel teaches you how to make an assessment of yourself to find the right kind of business opportunity for self-employment. It covers business planning, and how to set the right goals for self-employment so that your family and your finances will not be in jeopardy. Some of the opportunities discussed in the book includes: Freelance writing, freelance teaching, coaching, mentoring and consultancy, small F&B business, tutoring etc.

Restaurants Success

Vincent Gabriel

Ninety percent of all new restaurants started by new business owners failed. Vincent Gabriel, a food and management consultant shows you how a restaurant can survive its first year, based on understanding the critical factors that will make your operation a success. The topics covered are: * Food Business Models * Knowing Your Customer * Franchise As A Food Business Tomorrow * Menu Planning And Design * Viability Of Your Outlet * Decorating The Eatery * Selecting And Keeping Staff For The Eatery * Purchasing Effectively * Stocking Correctly