Pivot for Success. Amy S. Hilliard

general information on our other products and services or for technical support, please contact our Customer Care Department within the United States at (800) 762‐2974, outside the United States at (317) 572‐3993 or fax (317) 572‐4002.

      Wiley publishes in a variety of print and electronic formats and by print‐on‐demand. Some material included with standard print versions of this book may not be included in e‐books or in print‐on‐demand. If this book refers to media such as a CD or DVD that is not included in the version you purchased, you may download this material at http://booksupport.wiley.com. For more information about Wiley products, visit www.wiley.com.

       Library of Congress Cataloging‐in‐Publication Data is Available:

      ISBN 978‐1‐119‐78097‐7 (Hardback)

      ISBN 978‐1‐119‐78099‐1 (ePDF)

      ISBN 978‐1‐119‐78098‐4 (ePub)

      COVER DESIGN: PAUL MCCARTHY

This book is dedicated to my parents,

       Stratford and Gwendolyn Hilliard,

      whose strong spirits still guide me every single day.

       And to my children,

       Angelica and Nicholas Jones,

      who light my life with their love and support always.

Introduction

      AT THE END of 2013, I was sitting in the office of The ComfortCake® Company, the dream business I started in 2001 that sold pound cakes based on my recipes to United Airlines, Walmart, Home Shopping Network, the Chicago Public Schools (CPS), and several grocery chains across the country. I had just ended a call with my lawyer, who had laid out my options for holding on to the business. It had been a very difficult few years. We had started out strong, won awards, and even became an approved supplier to McDonald's. Yet several events had taken their toll on the business and on my finances: the recession of 2008; the decision by CPS to take desserts off the school menus; the need to switch to other offerings; and my desire to help care for my ailing dad. As I looked at the paperwork before me, I made up my mind: I would declare personal bankruptcy so that the business would survive. And it did. Doing so was one of the hardest decisions I've ever had to make, and no one but my family and closest friends even knew about it. For years, I just wasn't ready or able to tell my full story—until now.

I'm a Harvard MBA, a successful senior corporate executive, and a serial entrepreneur whose journey has been different from what you may expect. The things that happened to me weren't in anybody's textbook, nor were they what I or anyone could have predicted would happen. I've made it to senior levels of corporate America, been profiled by national publications, honored by the US Department of Commerce—and been bankrupted, foreclosed on, laid off, and divorced twice. Yet I'm here to share that even when you think you've lost it all, you can actually win everything. I'm here to share lessons learned from a life of dreams realized, and dreams deferred—lessons of how to keep it moving through the landscapes of success, failure, triumph, and tragedy. Most of all, I'm here to share the reason I'm still standing tall: I know how to Pivot and I learned when to make the turn.

      In these pages, I will share with you how to Hone Your Vision, Shift Your Energy, and Make Your Move. In today's times, if you aren't willing to change, you will be left behind. One thing we all know for sure is that Life. Will. Change. And you must be able to change with it. It can be hard, but don't be afraid to Reinvent yourself and build the Resilience it takes to do it. In doing so, you may find Resurrection as you grow. Listen—Jesus isn't the only one who has risen from the dead! Dreams, plans, businesses, and more can come alive again if you learn how to Pivot. Over the years, I've developed a simple system and a strategic process that has worked for me, and I have been guided to share it with you.

It does not matter if you are an aspiring professional, at the beginning of your career, at the midpoint, or in the third act of your career and life. If you are looking to make some changes, you may feel stuck or overwhelmed by the challenges. My goal for Pivot for Success is to provide an easy‐to‐use framework to make those changes; based on that framework, I share stories from my life of how you can use my 10 Pivot Points strategically to make the changes you need. As I complete this book at the very beginning of 2021, we are in an incredible period of disruption, and also a time when history is being made. We all need to rise and use our gifts to bring positive energy to the world. This is not a time to be afraid. Why? The pace of change is so fast that if you are afraid of uncertainty and don't move forward, you will become obsolete. It's time to get comfortable with being uncomfortable. Now is not the time to stick our heads in the sand and wish for the best. Nor is it a time for just protest. Although protest is vitally important, we need concrete action on many levels to make the moves that get the results the world needs now. With Reinvention, Resilience, and Resurrection, our mindsets can motivate us forward toward lives we never could have dreamed of, or thought were out of reach, especially when the world is turned upside down.

Entrepreneurship Is in My DNA

      I grew up in Detroit and always wanted to please my parents, who had high expectations for me and my three sisters. We were expected to get good grades, be good girls, marry, and have a family. Entrepreneurship was okay as a side hustle—both my parents did that. But full time? That wasn't really embraced. Getting a good J‐O‐B was the right thing to do. But I always heard the whisper of my own siren song, so I tried many things, balancing bouts of doubt with fearless actions. Pivot for Success tells what I went through to land a debate team scholarship to go to my dream school, Howard University in Washington, DC, when I already had a full scholarship to go to Michigan State. I didn't realize it then, but entrepreneurship was in my DNA. As a kid, I took rose petals from my mother's prized rose garden, soaked them in water, filled little vials, and sold “perfume” to my mother's friends. The fragrance of being my own boss was compelling, seductive, and addictive. At 10 or 11, I had a lock on babysitting in my neighborhood. Later on, even when I worked for someone else, I was an intrapreneur, always wanting to create something new or do things my own way.

      At the age of 48, I started The ComfortCake Company, makers of “Pound Cake So Good It Feels Like a Hug.” Yet, even armed with an Ivy League degree and more than 20 years of corporate experience during which my teams successfully launched multimillion‐dollar brands, banks wouldn't give me a loan. No matter. I pivoted, sold my home to finance the business, and United Airlines became our first customer.

Another Pivot occurred when my favorite cousin was killed in a tragic car accident and I had to comb a wig on her head while the mortician put her face back together. In that moment I came to a profound understanding about life. I knew then that as long as I wasn't dead, if I could look up, I could get up. These and many other stories have built my Resilience, ignited Reinvention, and helped me embrace Resurrection in many forms.

      This book covers the 10 Pivot Points, or Power Ps, as I originally called them, that have guided me for decades as I've made key decisions. I initially presented the Power Ps in my first guidebook, Tap Into Your Juice, in 2005. I'm deeply honored that Michelle Obama endorsed these Powers Ps and my guidebook, and after she became First Lady, she gave me her endorsement of them for life. The Power Ps are now my 10 Pivot Points and are part of a 3‐Step Strategic Pivot Process that has helped me stay on my path. The great thing about them is that they are flexible and interchangeable for the evolving decisions and life stages that happen.

      I've been using the Pivot Points since 1997, giving seminars, following the guidebook, and speaking about them, and will continue to do so. When I recently went to my storage unit to look for some notes, I realized just how long it's taken to get this full book written—23 years! It also shows how thoroughly