The Quality Improvement Challenge. Richard J. Banchs

26FIGURE 26‐1 Anatomy of a great meeting: what to do before the meeting.FIGURE 26‐2 Anatomy of a great meeting: what to do during the meeting.FIGURE 26‐3 The four stages of team development by Bruce Tuckman.

      22 Chapter 27FIGURE 27‐1 The four dimensions of team performance.FIGURE 27‐2 The six drivers of team performance.FIGURE 27‐3 The team cycle drives the team to a successful work product.FIGURE 27‐4 The Johari Window.FIGURE 27‐5 The Thomas‐Kilmann Conflict Mode Instrument.

      23 Chapter 28FIGURE 28‐1 The six‐step decision‐making process.

      24 Chapter 29FIGURE 29‐1 Success of change initiatives in healthcare.FIGURE 29‐2 The brain’s Central Organizing Principle.FIGURE 29‐3 Change affects our behavior through the Central Organizing Princ...FIGURE 29‐4 The effects of change on our social needs.FIGURE 29‐5 The Change Strategy.

      25 Chapter 30FIGURE 30‐1 The project scope and boundaries: the SIPOC diagram.FIGURE 30‐2 The Critical Needs tree for the MRI staff.FIGURE 30‐3 A Basic Process Flow map for an MRI study.FIGURE 30‐4 Current state Value Stream map for an MRI study.FIGURE 30‐5 Bar chart comparing the percentage of inpatients to outpatients....FIGURE 30‐6 Bar chart showing the most common MRI scan protocol used.FIGURE 30‐7 Pareto Bar chart showing the duration of the most common scan. C...FIGURE 30‐8 Histogram showing “Scanner idle time” at baseline (before improv...FIGURE 30‐9 Run chart of “Scanner idle time” before improvement. Chart creat...FIGURE 30‐10 I‐mR chart of “Scanner idle time” before improvement. Chart cre...FIGURE 30‐11 A Time Series plot (Run chart) of “Scanner idle time” shows the...FIGURE 30‐12 Capability analysis of “Scanner idle time” shows a 50% defect r...FIGURE 30‐13 Pareto Bar chart showing the most common causes of turn‐over ti...FIGURE 30‐14 Fishbone diagram of possible causes of “Waiting for the next pa...FIGURE 30‐15 Pareto Bar chart showing the most common cause of “Waiting for ...FIGURE 30‐16 Histogram of “Scanner idle time” (turn‐over time) after improve...FIGURE 30‐17 Histograms comparing “Scanner idle time” before and after impro...FIGURE 30‐18 An I‐mR chart of “Scanner idle time” after improvement shows Co...FIGURE 30‐19 Before and after Individuals chart of “Scanner idle time.” Char...FIGURE 30‐20 A Process Capability report of “Scanner idle time” after improv...FIGURE 30‐21 Capability Analysis of “Scanner idle time” before and after imp...

      Guide

      1  Cover Page

      2  Title Page

      3  Copyright Page

      4  Dedication Page

      5  Why This Book?

      6  About the Authors

      7  List of Stories, Examples, Exercises and Case Studies

      8  About the Companion Website

      9  Table of Contents

      10  Begin Reading

      11  Appendix I: Common Improvement Tools and Techniques

      12  Appendix II: Glossary of Improvement Terms

      13  Additional Resources

      14  Index

      15  Wiley End User License Agreement

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