The Illusion of Invincibility. Paul Williams

The Tyranny of the Victor?

       A Stress Test for Your M&A Planning

       7 Sound Judgment? (Look Who’s Telling the Story!)

       In the Hall of Mirrors of the Executive Suite

       The Map Is Not the Territory

       “Man Errs as Long as He Doth Strive”

       Riots in Berlin! Who Really Is Objective?

       A Stress Test for your Judgment

       8 Ego Beats Reality (For Whom or for What Am I Doing This?)

       Indiana Jones Makes a Hard-Earned Appearance

       CEO Today, Gone Tomorrow

       On the Drip Feed of Admiration

       Sparring Partners, Not Court Toadies

       A Stress Test for Your Ego

       A Closing Word

       Epilogue: A Message from Peru by Dr. Max Hernandez

       Bibliography

       Acknowledgments

       About Our Forewordists

       About Our Interview Partners

      About the Authors

Foreword by Nik Gowing

      Founder and director of “Thinking the Unthinkable” and main presenter, BBC World News 1996–2014.

      Business and leadership have always faced immense vulnerabilities. Enterprises begin with great energy and innovative ideas that develop through the start-up period and seed funding. Commitment and determination are vital to ensuring early success. A strong sense of self-belief and invincibility fuels a conviction that failure is not even possible.

      Then comes the scaling up, and hopefully the sustaining of success. Failing to be nimble and agile, with a constant anxiety about what is being missed, has always triggered a cost. Often that price can ultimately turn out to be existential, both for brands and professional reputations.

      At the start of this third decade of the twenty-first century, those pressures and that reality are sharper than ever. Business and politics are wrestling with the scale of a new disruption. It is getting deeper and wider. The timelines are shorter. Public intolerance and impatience are sharper than ever. Customers and voters alike—especially the NEXTGEN—push back against anything or anyone they don’t like.

      We assume the current disruptions and challenges to all are not a blip. The often-brutal realities and lessons of history should warn us to expect this challenge to what almost everyone assumes is an automatic continuation of seventy years of stability and normality since World War II. After all, it is assumed that things and fortune will always—on balance—get better.

      In so many ways, we have been fortunate. Yet now, most leaders and those they serve are unable to grip the nature, scale, and implications of disruptions that are underway. Denial and disbelief tend to be the default, not a pragmatic embracing of unthinkables and unpalatables.

      The way things have been is not the way they are and will soon be. Destabilisation and subversion of all we assume and have taken for granted are underway. Handling the new disruptions requires new skills and talents. But leaders, who largely qualified for the top by conforming, are neither skilled nor prepared for what needs to be a profound, earth-shaking change in their approach. Conformity that qualified them for the top disqualifies them from providing the leadership needed.

      This is why this reality check assembled by Andreas Krebs and Paul Williams is so intriguing.

      Their comparison of twenty-first century leadership vulnerabilities with how the Inca empire first grew at an extraordinary rate to dominate South America, then imploded ignominiously, is both sobering and inspiring. As they report, there is always a “logic to decline.” But, inevitably, the leaders involved are blind to that logic. The Incas showed that. They never fully realized what threatened them until far too late.

      Like so much in business, politics, and leadership, the impact of what you read here in The Illusion of Invincibility was catalysed by a chance set of circumstances: a corporate invitation to travel to Latin America to conduct a business workshop. The research link would not easily have come sitting in Germany. But a personal intrigue to start lifting a private veil on the realities—both remarkable and shocking—of the Inca hegemony suddenly created a wholly different range of perceptions about the travails of being a leader today.

      These ever deeper insights from an altitude of up to 3,500 meters in the Andes energize all that is reported and analysed in this book.

      For example, Nokia should have learned much from the Incas. The company’s breath-taking journey from forestry and manufacturing rubber boots in Finland to being a world leader in mobile phones, then its crash into ignominy with little value in a corporate fire sale, matched the rise and fall of the Incas. Authoritarian leadership, overambition, conceit, and hubris marked the record of both. Even Jeff Bezos of Amazon concedes that, one day, the mega global e-retailer he created “will fail.” Probably because of blindness on that part of leadership to the fragilities created by success and inflated self-belief within one of the world’s largest corporations.

      The overarching message from the Incas for leaders is that there must be a “stress test for your egos.” So review urgently our approach to HR. Review also who you seek to work with and who you seek to work for you. And think early enough about who and what comes next, after you have left the company.

      It takes cunning and intellectual gymnastics to draw cogent lessons for present day leaders from the brutality, unbridled self-confidence, and “uncontrolled egos” of a South American empire at the height of its dominance five hundred years ago. But the analogies are sobering. It works.

      So take note. And consider the relevance to how you lead.

      Nik Gowing, London, UK

Foreword by Prof. Dr. Peter May

      Leading expert on family businesses and strategic consulting for owner-led organizations.

      Business people love a success story: a story of victory, of rags to riches, of making it. We are fascinated by entrepreneurial legends, no matter whether they hail from the digital or the industrial age. The path travelled from a one-man operation to the hundred-million-turnover “hidden champion” in one or two generations or the rise of a regional player to a global multinational—these are exciting role models that invite and inspire imitation.

      But how certain can we be about the factors that lead to such an ascent? In hindsight, the reasons for a successful development almost always appear obvious: timely reengineering, cost management, well-thought-out strategies, the right product, the power of innovation—all these factors are repeatedly cited as reasons for extraordinary success. And they are correct—at least at first glance.

      Over the years, the collective wisdom of business administration has assembled a framework of knowledge upon which, in its eyes, proper and effective business should be conducted. With specialist areas such as cost management, accounting, marketing, and human resources, this framework provides the academic tools on which real-life business success is widely assumed to depend. Stick to the rules of bookkeeping, profit-making and numerous other systems of prescribed business wisdom and everything will remain on the right track. But if this is true, why do so many companies fail? We’re all familiar with cases in which everything has been done exactly by the book, yet a business has still disappeared without trace. And such scenarios are not choosy: they can strike the mid-sized engineering company or the