Doorbells, Danger, and Dead Batteries. Steve Portigal

Ann Sprague: Be Prepared

       George Ressler: Skyfall (or a View to a Kill)

       Tamara Christensen: What the Hell? Don’t You Knock?

       Jenn Downs: Burns, Bandages, and BBQ

       Takeaways

       CHAPTER 2

       Those Exasperating Participants

       Gerry Gaffney: Right to Be Wrong

       Leo Frishberg: No, We Really Meant the User

       Doug Cooke: Knock-Knock! Who’s There?

       Daria Loi: Researcher Thresholds

       Patricia Colley: The Hidden Persuader

       Cordy Swope: A Crisis of Credibility

       Takeaways

       CHAPTER 3

       Control Is an Illusion

       Diane Loviglio: Interrupted Interview

       Elaine Ann: I Thought My Client Was Going to Die

       Ryan DeGorter: Enthusiasticus Interruptus

       Nicolas Nova: Do You Want Me to Act?

       Vanessa Pfafflin: DDoSed in Vegas

       Elaine Fukuda: They Call Me Mister

       Takeaways

       CHAPTER 4

       Cracking the Code

       Gregory Cabrera: Taking Notes, Getting Detained (Sort of)

       Jon Innes: Beware of Trapdoors

       David Hoard: Footloose

       Francoise Brun-Cottan: Black Glances Cast Our Way

       Ari Nave: Chicken Run

       Chauncey Wilson: Secrets, Security, and Contextual Inquiry

       Erik Moses: (Don’t) Go Toward the Light

       Takeaways

       CHAPTER 5

       Gross, Yet Strangely Compelling

       Carla Borsoi: A Dirty Diaper Sitting in the Mud

       Prasad Kantamneni: Skin in the Game

       Dennis Nordstrom: Negotiating Between Sympathy and Empathy

       Brandon Satanek: CATastrophe

       Gregory Cabrera: Biting Off More Than I Can Chew

       Takeaways

       CHAPTER 6

       Not Safe for Work

       Rachel Wong: Subject Matter May Be Inappropriate

       Debbie Mrazek: Sometimes Ignorance Is Bliss

       Kelly Braun: Pictures Are Language Independent

       Carol Rossi: Driving Force

       Takeaways

       CHAPTER 7

       To Live Outside the Law, You Must Be Honest

       Lena Blackstock: The Researcher and the Banana Thief

       Andrew Muir Wood: Victims of the Killer Insight

       Susan Wilhite: The Trust Dance

       Raffaele Boiano: The Enemy Employee

       Nick Bowmast: Diary Studies at Motorway Speed

       Takeaways

       CHAPTER 8

       The Perils of Fieldwork

       Jon McNeill: Of Speed and Strip Clubs