Simply Said. Sullivan Jay

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      Jay Sullivan

      Simply Said: Communicating Better at Work and Beyond

      Praise for Simply Said

      “From small talk to presentations to leadership, communications are key. Simply Said provides practical advice (or reminders) to ensure your success. Practicing what they preach, it is written in straightforward, simple language that's about you and your success.”

– Russell Morris, Chief Human Resources Officer, The Conference Board

      “I wish that everyone would read and absorb the clear and straightforward method of Simply Said: Communicating Better at Work and Beyond. Hours upon hours of time would be saved, we would all be spared speeches and talks that do not get to the point, and we would understand each other so much better! I highly recommend Jay Sullivan's superb techniques.”

– Matthew Diller, Dean, Paul Fuller Professor of Law, Fordham University School of Law

      “Being an effective communicator is no longer a ‘nice' skill for some to have, it is absolutely a required skill for everyone to possess. The ability to truly connect with others is the key to building relationships and improving performance. Simply Said is a must read for anyone who aspires to lead and influence others.”

– Michael A. Schweitzer, Senior Global Banking Executive

      “This book is a must-read for anyone looking to improve their communication skills. As an experienced human resources executive, I have seen individuals' communication skills make (or break) their career. We can all stand to improve the way in which we connect with our audiences−pick up this book today!”

– Susan Lovegren, Senior Vice President of Human Resources, Juniper Networks

      “Simply Said is a must read! It illustrates how effective communication positively impacts relationships, families and communities. Today's exemplary leaders can learn what works and what doesn't when they communicate.”

– Lily Woo, Program Director, Columbia Teachers College

      “Jay has helped me to improve my communication by focusing on the audience and simplifying my message. Communicating one's message is the completion of the process and, with my improved communication skills, I find that I am a better strategic thinker and leader. Simply Said is a great resource tool for business and life.”

– Kevin J. O'Donnell, Chief Executive Officer, President, RenaissanceRe Holdings Ltd.

      “The importance of communications cannot be over-stated. In the development of a strategic assessment of our college, we identified communications as the key area for our attention. Repeatedly, in my work in education and in my roles in other organizations, communication rises to the top as an area requiring improvement. Simply Said is a straightforward and very helpful primer for enhancing communication. The author stresses the importance of being intentional and succinct with the message. What will our listeners hear? What do we want them to remember? The deep experiences of the author resulted in a clear and nuanced presentation of recommendations for enhancing communication. A must read!”

– Scott Evenbeck, President, Stella and Charles Guttman Community College, CUNY

      “In my more than 25 years in the business world and as a college professor, communication skills have consistently been the most important enabler for success and the skill that I still practice to this day. This book is the perfect communications ‘how to excel' guide for students and provides well-founded approaches and practical applications. This book will be my communications resource guide and I would recommend that all future leaders take the time to learn these skills and invest in their future.”

– Ken Daly, President, National Grid New York

      “Simply Said: Communicating Better at Work and Beyond delivers a simple message and a powerful method. Reading this accessible book would permit anyone to vanquish the challenge of connecting with audiences large or small. This is essential reading for students, executives, and, generally, for anyone who wants to be understood by others.”

– David Gautschi, Joseph Keating, S.J. Professor and Dean emeritus, Fordham University

      SIMPLY SAID

      COMMUNICATING BETTER

      AT WORK AND BEYOND

      JAY SULLIVAN

      Copyright © 2017 by John Wiley and Sons. All rights reserved.

      Published by John Wiley & Sons, Inc., Hoboken, New Jersey.

      Published simultaneously in Canada.

      No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, [phone], fax [phone], or on the web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, [phone], fax [phone], or online at http://www.wiley.com/go/permissions.

      Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages.

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       Library of Congress Cataloging-in-Publication Data:

      Names: Sullivan, Jay, author.

      Title: Simply said: communicating better at work and beyond / Jay Sullivan.

      Description: Hoboken: Wiley, 2016. | Includes index.

      Identifiers: LCCN 2016031017 (print) | LCCN 2016036727 (ebook) |

      ISBN 9781119285281 (paperback) | ISBN 9781119285304 (pdf) |

      ISBN 9781119285298 (epub)

      Subjects: LCSH: Business communication. | Social interaction. |

      Self-actualization (Psychology) | BISAC: BUSINESS & ECONOMICS / Business

      Communication / General.

      Classification: LCC HF5718 .S855 2016 (print) | LCC HF5718 (ebook) | DDC

      650.1/3 – dc23

      LC record available at https://lccn.loc.gov/2016031017

      Rich and Judy McKay

In 1982, Rich McKay founded Exec|Comm to help business people communicate with more power and presence. “Focus less on yourself, and more on other people” was a central learning principle of all of our courses then, and it remains the key message of the firm today. Judy