Unequaled. Runde James А.

the client never gave me a shot at answering the question. Either the client did not think of calling me or did not trust me enough to share what was on his or her mind. The key to winning business is getting the client to trust or like you enough so they will tell you the issue on their mind.

      1

      Daniel Goleman, Emotional Intelligence: Why It Can Matter More Than IQ (New York, Bantam Dell, 2006) (originally published in 1995).

      2

      Marshall Goldsmith and Mark Reiter, What Got You Here Won't Get You There

1

Daniel Goleman, Emotional Intelligence: Why It Can Matter More Than IQ (New York, Bantam Dell, 2006) (originally published in 1995).

2

Marshall Goldsmith and Mark Reiter, What Got You Here Won't Get You There (New York: Hyperion, 2007).

3

James Surowiecki, The Wisdom of Crowds (New York: Anchor Books, 2005).