Supply Chain Metrics that Matter. Cecere Lora M.

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      1

      A. D. Chandler, Jr., The Visible Hand: The Managerial Revolution in American Business (Cambridge, MA: Harvard University Press, 1977); and T. H. Johnson and R. S. Kaplan, Relevance Lost: The Rise and Fall of Management Accounting (Cambridge, MA: Harvard Business School Press, 1987).

      2

      “U.S. Manufacturing: Output vs. Jobs, January 1972 to August 2010,” BLS and Fed Reserve graphic, in Fran Smith, “Job Losses and Productivity Gains,” OpenMarket.org, October 5, 2010, www.openmarket.org/2010/10/05/job-losses-and-productivity-gains.

      3

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1

A. D. Chandler, Jr., The Visible Hand: The Managerial Revolution in American Business (Cambridge, MA: Harvard University Press, 1977); and T. H. Johnson and R. S. Kaplan, Relevance Lost: The Rise and Fall of Management Accounting (Cambridge, MA: Harvard Business School Press, 1987).

2

“U.S. Manufacturing: Output vs. Jobs, January 1972 to August 2010,” BLS and Fed Reserve graphic, in Fran Smith, “Job Losses and Productivity Gains,” OpenMarket.org, October 5, 2010, www.openmarket.org/2010/10/05/job-losses-and-productivity-gains.

3

Global Workplace Analytics, www.globalworkplaceanalytics.com (accessed January 4, 2014).

4

Deloitte, from “Exponential Technologies to Exponential Innovation,” Report 2 of the 2013 Shift Index Series.