The Art of Waking People Up. Kenneth Cloke

Part III Techniques 8 Courageous Listening The Elements of Communication How Listening Is Distorted by Organizational Hierarchy The Elements of Communication Listening as a Human Being Active, Empathetic, and Responsive Listening Listening for What We Do Not Know The Need for Self-Honesty Ask Courageous Questions Attitude and Listening Listening and the Creation of Community 9 Paradoxical Problem Solving Learning to Love Our Problems Breaking the Compulsion to Solve Problems Appreciating Paradox Obstacles to Problem Solving Empowering Curiosity and Imagination Five Steps to Effective Problem Solving Multidimensional Problem Solving 10 Supportive Confrontation Making the Case for Supportive Confrontation Problems and Opportunities in Confrontation Criticism Is Critical How to Prepare for Supportive Confrontation The Method of Supportive Confrontation Supportive Confrontation in Teams Handling Dodges and Evasions Ways of Encouraging Responsibility The Varieties of Apology 11 Risky Conflict Resolution Two Kinds of Organizational Conflict Responsibility for Conflict Roles in Conflict Resolution Preparing for Resolution Eight Paths to Conflict Resolution Lessons from Others The Importance of Attitude

      10  Part IV Relationships 12 Waking Organizations Up Transforming Cultures, Structures, and Systems Collaborative, Learning-Oriented, Inquiry-Based Cultures Synergistic, Team-Based Structures Integrative, Value-Driven Systems 13 Fostering Congruence and Commitment in Organizations Control Versus Learning Orientation Creating Learning Organizations and Relationships From Training to Development Organizational Congruence Consensus Decision Making and Commitment From Waking Up to Committed Action 14 Ubiquitous Leadership and Organizational Democracy New Forms of Organizational Leadership Waking Up and Democracy Strategic Integration Cultivating Love at Work

      11  Index

      12  End User License Agreement

       List of Illustrations

      1 Chapter 2Figure 2.1 Cycle of Distrust.

      2 Chapter 7Figure 7.1. 360-Degree Assessment.

      3 Chapter 8Figure 8.1. Traditional Diagram of Communications.Figure 8.2. Communications and Context.

      4 Chapter 13Figure 13.1. Core Learning Processes.

      5 Chapter 14Figure 14.1. Organizational Dimensions.Figure 14.2. An Integrated Strategy for Waking Organizations Up.

       List of Tables

      1 Chapter 2Table 2.1. Three Ways of Being.

      2 Chapter 4Exhibit 4.1. Supporting Team Process.Exhibit 4.2. Blocking Team Process.

      Guide

      1  Cover

      2  Table of Contents

      3  The Art of Waking People Up

      4  Series Page

      5  Title Page