О бизнесе популярно
Различные книги в жанре О бизнесе популярноHustle and Gig
Choose your hours, choose your work, be your own boss, control your own income. Welcome to the sharing economy, a nebulous collection of online platforms and apps that promise to transcend capitalism. Supporters argue that the gig economy will reverse economic inequality, enhance worker rights, and bring entrepreneurship to the masses. But does it?<BR />  <BR /> In <I>Hustle and Gig</I>, Alexandrea J. Ravenelle shares the personal stories of nearly eighty predominantly millennial workers from Airbnb, Uber, TaskRabbit, and Kitchensurfing. Their stories underline the volatility of working in the gig economy: the autonomy these young workers expected has been usurped by the need to maintain algorithm-approved acceptance and response rates. The sharing economy upends generations of workplace protections such as worker safety; workplace protections around discrimination and sexual harassment; the right to unionize; and the right to redress for injuries. Discerning three types of gig economy workers—Success Stories, who have used the gig economy to create the life they want; Strugglers, who can’t make ends meet; and Strivers, who have stable jobs and use the sharing economy for extra cash—Ravenelle examines the costs, benefits, and societal impact of this new economic movement. Poignant and evocative, <I>Hustle and Gig</I> exposes how the gig economy is the millennial’s version of minimum-wage precarious work.
Hollywood Made in China
Winner of the Chinese American Librarian Association Best Book Award Winner of the 2018 Next Generation Indie Book Award Montaigne Medal Finalist, Eric Hoffer Awards2018 Frank Luther Mott – Kappa Tau Alpha Journalism & Mass Communication Research Award Finalist China’s entry into the World Trade Organization in 2001 ignited a race to capture new global media audiences. Hollywood moguls began courting Chinese investors to create entertainment on an international scale—from behemoth theme parks to blockbuster films. Hollywood Made in China examines these new collaborations, where the distinctions between Hollywood’s “dream factory” and Xi Jinping's "Chinese Dream" of global influence become increasingly blurred. With insightful policy analysis, ethnographic research, and interviews with CEOs, directors, and film workers in Beijing, Shanghai, and Los Angeles, Aynne Kokas offers an unflinching look at China’s new role in the global media industries. A window into the partnerships with Chinese corporations that now shape Hollywood, this book will captivate anyone who consumes commercial media in the twenty-first century.
Call Center 100 Success Secrets
There has never been a CALL CENTER manual like this.
100 Success Secrets is not about the ins and outs of the CALL CENTER. Instead, it answers the top 100 questions that we are asked and those we come across in forums, our consultancy and education programs.
It tells you exactly how to deal with those questions, with tips that have never before been offered in print.
This book is also not about a CALL CENTER's best practice and standards details. Instead it introduces everything you want to know to be successful with and in a CALL CENTER.
Some of the contents:
The Difference Between an Advanced Call Center and A Large Call Center What Does an Appointment Setter Call Center Part Time Employee Do? Taking a Closer Look at Customer Service Offices in Call Centers The Voice of your Product or Service Get the information you need through A Data Entry Call Center Call Center Jobs Taking Chances on a Call Center Career Conquering Challenges of Call Center/Customer Service Managers Manage the Telemarketing of Products through Call Center The Qualities of an Effective Call Center Financial Services Representative Qualities of a Call Center Representative Call Center here at your Service Call Center Supervisor Manager for High Tech Companies in Austin, Texas The Need to Train a Call Center Agent Tips on How to Provide Excellent Customer Service towards an Exciting Call Center Career Call Center: An Answer To All Your Queries Standard Requirements for A Call Center Agent Applicant What is the Nature of the Job of Call Center Agents? How the Call Center Airline Industry Works The Life of A Call Center Analyst The Call Center and its Customer Service Why Choose Call Center Careers? The Call Center Conference Call Center Consultants: A Hassle Free Solution To Manage Call Center Call Center Consulting For Your Company Call Center And Customer Service: One And The Same Customer Service And Call Center Jobs: The responsibilities Of Order Desk Supervisors That Can Lead You To Great Opportunities The Many Career Options Open To An Experienced Call Center Customer Service Rep Call Center Customer Service: Supervisor and Manager Positions The Responsibilities Of Call Center Director How Call Center Employment Keeps BPO Companies Grounded in Reality Why You Need A Call Center Furniture Call Center Jobs: How To Find One? What You Need To Know About Call Center Management The Different Types of Call Center Management Jobs The Main Responsibilities Of Call Center Managers The Operation in a Call Center Call Center Operations Manager The Operators in a Call Center Call Center Or Customer Service: What It Can Do To Your Company The Facts About Call Center Outsourcing Call Center Pricing Is Affordable The On-the-Job Duties of A Call Center Rep Call Center Representative: Frontline In Customer Service Why Call Center Sales Training is Important for New Hires The Services In a Call Center Call Center Software: A Great Tool For Call Center Management Offshore Outsourcing the Call Center Solution for Western Companies Why Call Center Solutions Are Important to Everyone Your Challenge: Being A Supervisor In A Call Center Why You Need Call Center Support The Qualities of a Call Center Vice President How to Prepare for Call Center Work at Home The Many Advantages of Establishing a Call Center Work from Home Call Center Career: Clerical, Typing And Word Processing Skills A Must! Client Services, Call Center And Customer Service: A Great Solution To Meet Consumer Needs When Is A Collection Call Center Customer Service Representative Necessary?
Trusted
• Are your people sabotaging your business by delivering poor service and failing to build trusted relationships?• Does your pricing come under constant question? • What is it that makes good organisations world-class?In a world of increasingly digitised interactions, connecting on a human level is more valuable than ever. Being competent and doing a really good job is simply not enough. Today we must have the ability to create impact and maximise our personal presence in order to be positively memorable. Being a brand ambassador for our business and being able to engage with others confidently in order to build successful, professional relationships is key to outstanding performance.By focusing on the skills that affect the client’s experience and the company’s ability to deliver excellent service, your organisation can gain a competitive advantage. You will benefit from improved profits, higher employee retention, a better reputation and sustained growth.Discover the ‘T-Spot’ Model, and learn how to beat the ‘credibility thief' while our ‘credibility sleuth’ helps you to find the improvements that will transform your business. Trusted is full of inspirational ideas, top tips and insights from our experience of helping our clients to deliver service excellence and become world-class organisations.
Forgetting
Forgetting is the most obvious feature of human memory, whether this is everyday forgetfulness, like leaving your keys at home, or more serious medical conditions, such as amnesia. Forgetting: Explaining Memory Failure uses the most up-to-date evidence available to examine the psychological processes behind these extremes and everything in between. It explores why we have so little recollection of our childhood lives, as well as why we may create false memories of events that never happened. In this book, Michael Eysenck & David Groome use cutting-edge research to examine one of the central issues in the study of memory: forgetting. It challenges assumptions about the processing of memory, offering insights into key debates, as well as providing readers with the critical skills to develop their own conclusions on the topic. With chapters from leading figures, this book also emphasises the positive aspects of forgetting, an important and often overlooked area in the field.
Обеспеченный пенсионер
Пенсионная система во всём мире терпит кризис. Россия не стала исключением. Благополучие будущих пенсионеров под угрозой. Вы сейчас держите в руках подробную инструкцию, как самостоятельно обеспечить свою будущую старость с помощью доступных инвестиционных инструментов. Следуйте советам из этой книги и встречайте старость гордым, свободным, обеспеченным человеком. Обеспечьте себе достойную старость.
Налоги. Как и где снизить легально
Эта книга будет полезна всем: от будущих предпринимателей, до самозанятых. В ней я раскрываю секреты и даю конкретную карту развития бизнеса с минимально возможным легальным количеством налогов. Помогаю сэкономить деньги для себя любимого.Зачем мне это? Просто надо. Передать эти уникальные экспертные знания, накопленные за 18 лет работы в данной сфере. Здесь нет никакой рекламы, только личный опыт и ответы на часто задаваемые мне вопросы.
Мышление миллионеров. Принципы и правила успешных людей
Мы плаваем в своих установках, как рыба в воде, даже не подозревая, что существует другой образ мышления. Богатым человека делают не деньги, а его мышление. Осознав установки, вы сможете скорректировать свои привычки мышления, а вслед за ними – привычки к определённым действиям, после чего изменится ваша реальность.Книга содержит много конкретных примеров из жизни людей, которые кардинально поменяли свою «денежную программу» и вышли на совершенно новый уровень качества жизни.
Краткое содержание книги: Просто о больших данных. Джудит Гурвиц, Алан Ньюджент, Ферн Халпер, Марсия Кауфман
Этот текст – сокращенная версия книги «Просто о больших данных» (Джудит Гурвиц, Алан Ньюджент, Ферн Халпер, Марсия Кауфман). Только самые ценные мысли, идеи, кейсы, примеры. Посты в социальных сетях, данные навигаторов, датчики на производстве, показания приборов – ежедневно мир генерирует колоссальные объемы информации – Big Data, или большие данные. Пока основная часть больших данных никак не монетизирована. Но развитие технологий на стороне предприимчивых. Саммари знакомит со стратегиями и инструментами, которые помогут повернуть бурный поток информации в нужное вашей компании русло и использовать возможности больших данных для повышения эффективности бизнеса. Читать, чтобы: • Понять ключевые принципы работы с большими данными. • Узнать, как превратить огромные объемы данных в понятную и полезную информацию. • Познакомиться с практическими инструментами работы с большими данными и оценить, как их можно использовать в своем бизнесе. Об авторах Джудит Гурвиц – президент, глава совета директоров и идеолог исследовательской и консалтинговой компании Hurwitz & Associates. Алан Ньюджент – главный консультант Hurwitz & Associates, специалист в области инновационных информационных технологий. Ферн Халпер – доктор наук, научный сотрудник Hurwitz & Associates, директор по исследованиям в области углубленной аналитики Института изучения вопросов хранения данных. Марсия Кауфман – партнер-основатель и главный операционный директор Hurwitz & Associates.