Integrating Service Level Agreements. Ron Ben-Natan

ОС и Сети.

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Integrating Service Level Agreements


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isbn 9780471428664

Автор произведения Ron Ben-Natan

Жанр ОС и Сети

Серия

Издательство John Wiley & Sons Limited


Service level agreements (SLAs) offer service providers a way to distinguish themselves from their competitors in today's volatile, hypercompetitive market. This book offers an innovative approach that takes full advantage of current interface, automation, and Internet-based distribution and reporting technologies. * Addresses business-level SLAs, not just device-level SLAs * Describes a revolutionary approach that combines network management, service management, field service activities, entitlement, and rating with workflow automation technologies