This book and its accompanying eLearning course are regarded as a classic in its field. Now, in an expanded and updated Fourth Edition of The Art of Service's book, in accordance with the newly revised editions of Part 1 & 2 of the ISO/IEC 20000 Standard, 'Service management system requirements' and 'Guidance on the application of service management systems', the authors once again present a step-by-step guide to getting your ISO/IEC 20000 Foundation Certificate. <p> As the industry standard in terms of Process, Service, and Lifecycle Management for IT, the ISO/IEC 20000 Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT. ISO/IEC 20000 is the international, independent standard for quality in IT Service Management-a standard that enables organizations to prove the quality of IT Services to clients, and to build and maintain an IT Service Management System that meets the international ISO/IEC 20000 quality requirements. This delivers a significant competitive advantage since clients demand high quality of IT Services. These organizations need IT-professionals who are ISO/IEC 20000 certified. <p> This kit prepares you for the certification exam by offering valuable information on the ITIL and ISO/IEC 20000 Framework, ISO/IEC 20000 Certification, and IT Service Management. <p> This revised kit contains the book and online course access that provides everything you need to prepare for the ISO/IEC 20000 Foundation Certification Exam, including in-depth coverage of all exam objectives, scenarios to easily demonstrate the processes in action, and practice exam questions for that last minute test preparation. <p> This Study Guide and Online Course access provides complete, in-depth coverage of all exam objectives for the ISO/IEC 20000 Foundation exam in a systematic approach, so you can be confident you are getting the instruction you need.<p> * Real-world scenarios put what you have learned in the context of service solutions.<p> * Thought-provoking questions challenge your thinking and understanding.<p> * Exam Essentials in each chapter help you zero in on what you need to know.<p> * Includes practice exam questions.<p> * A Real-World Guide to ISO/IEC 20000 skills.<p> * Key information and real-world examples organized around the actual day-to-day tasks and challenges you'll face in the field of IT Service Management.<p> * Practice what you've learned with the challenging ISO/IEC 20000 Foundation exam style questions.<p><p> Analyzes each section, clause, and requirement in detail, with practical implementation guidance!<p> Whether establishing an ISO/IEC 20000 quality management system for the first time, or upgrading an existing system, this handbook is ideal for students, practitioners, managers, instructors and auditors. It is supported by a wide range of solutions, FAQs, tips for implementers, and a glossary of terms that will be invaluable in any sector, industry, business, or organization.<p> Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management and ISO 20000, this book should do at least as well as the other editions, which were bestsellers!
Since the reform and opening-up in the late 1970s, Wenzhou City of China's Zhejiang Province has witnessed large-scale institutional change and rapid economic development. This book studies the institutional change and economic development in Wenzhou since China's reform and opening-up. It concludes that the most important characteristic of Wenzhou model is that the city is the first to promote industrialization and urbanization by privatization and marketization in Zhejiang. As privatization and marketization reflect reform, and industrialization and urbanization represent development, Wenzhou model promotes development through economic reform. In the early years of the reform and opening-up, the people of Wenzhou boldly faced the constraints of traditional planned economy, bravely explored the market-oriented reform and opened up a new path to regional economic development. This book also contains the stories of the people of Wenzhou.
This book is intended to showcase some of Thailand's most vibrant start-ups. It contains a series of stories about these first-generation entrepreneurs and their commercial journeys. The book is intended to serve as both an inspiration and a source of insights for would be entrepreneurs and potential Thailand investors. Each story covers the initial start-up plan, the steps taken by the entrepreneurs and the twists and turns they faced in their journey.<b>Contents:</b> <ul><li>An Introduction to Thai Entrepreneurship</li><li><b><i>Entrepreneurship: A Family Business:</i></b><ul><li>Jubilee: Passion and the Entrepreneurial Spirit</li><li>Vichaivej International Hospital Group: The Challenges of Beginning The Second Generation</li><li>Drinking It In: Sappe's Success Emphasises Innovation and Shaping Its Inno Culture</li></ul></li><li><b><i>The Female Founders: The Power of Mom</i></b><ul><li>Lamoon: When Caring Moms Innovate</li><li>The Kitchen at Waraporn Salapao: An Engine of Economic Growth</li></ul></li><li><b><i>The Start-up Entrepreneur:</i></b><ul><li>Priceza: Bargain Hunting #2.1</li><li>Wongnai: In the Mood for More Than Food</li><li>At Vantage Marketing Research: Taking on the Global Research Goliaths</li><li>Alto Coffee: Brewing the Premium Coffee Proposition</li><li>Thai Habel Industrial Co. Ltd: When a Fire Ignites a Change of Direction and Underpins Expansion</li></ul></li><li><b><i>Making It Big: Success Against All Odds:</i></b><ul><li>Minor International: Competing on the World Stage</li></ul></li></ul><br><b>Readership:</b> Entrepreneurs, students studying Entrepreneurship, business schools, general public interested in knowing about journey of start-up entrepreneurs in Thailand.Business;Entrepreneurship;Thailand;Start-up;Innovation;Commercialization;Growth. Family Business;Managing Through Turbulence0<b>Key Features:</b><ul><li>This book provides an insight into the entrepreneur's insights, plans, dreams and execution of their vision</li><li>All of the companies in this book have been successful in that they have been profitable and continue as on-going businesses</li><li>These companies and the entrepreneur's recounting of the steps they took and the results they achieved would provide entrepreneurs with great insights on how to achieve success in a start-up</li></ul>
There has never been an Supply Chain Management Guide like this.
100 Success Secrets is not about the ins and outs of SCM. Instead, it answers the top 100 questions that we are asked and those we come across in forums, our consultancy and education programs. It tells you exactly how to deal with those questions, with tips that have never before been offered in print.
This book focuses on operational and tactical aspects of SCM. The coverage is clear, logical and highlights key points well. There is a wealth of tips and techniques and explanatory info, all of which are concise, relevant and useful.
Supply chain management has moved rapidly from 'poor relation' to high strategy, driving strategic alliances and involving world wide logistics. This book does no more than touch on these wider strategic
issues; its concern is with the fundamentals which provide the platform on which strategy can be successful.
It succeeds admirably within its objectives.
There has never been an CCIE manual like this.
100 Success Secrets is not about the ins and outs of CCIE. Instead, it answers the top 100 questions that we are asked and those we come across in forums, our consultancy and education programs.
It tells you exactly how to deal with those questions, with tips that have never before been offered in print.
This book is also not about CCIE's best practice and standards details. Instead, it introduces everything you want to know to be successful with CCIE.
There has never been a Business Intelligence manual like this.
100 Success Secrets is not about the ins and outs of Business Intelligence. Instead, it answers the top 100 questions that we are asked and those we come across in forums, our consultancy and education programs.
It tells you exactly how to deal with those questions, with tips that have never before been offered in print.
This book is also not about Business Intelligence's best practice and standards details. Instead, it introduces everything you want to know to be successful with Business Intelligence.
There has never been a Balanced Scorecard manual like this.
100 Success Secrets is not about the ins and outs of Balanced Scorecard. Instead, it answers the top 100 questions that we are asked and those we come across in forums, our consultancy and education programs.
It tells you exactly how to deal with those questions, with tips that have never before been offered in print.
This book is also not about Balanced Scorecard's best practice and standards details.
Instead, it introduces everything you want to know to be successful with Balanced Scorecard.
There has never been a Six Sigma manual like this.
100 Success Secrets is not about the ins and outs of Six Sigma. Instead, it answers the top 100 questions that we are asked and those we come across in forums, our consultancy and education programs.
It tells you exactly how to deal with those questions, with tips that have never before been offered in print.
This book is also not about Six Sigma's best practice and standards details. Instead, it introduces everything you want to know to be successful with Six Sigma.
There has never been a SOA manual like this.
100 Success Secrets is not about the ins and outs of SOA. Instead, it answers the top 100 questions that we are asked and those we come across in forums, our consultancy and education programs. It tells you exactly how to deal with those questions, with tips that have never before been offered in print.
This book is also not about SOA's best practice and standards details. Instead, it introduces everything you want to know to be successful with SOA.
There has never been a Network Management manual like this.
100 Success Secrets is not about the ins and outs of Network Management. Instead, it answers the top 100 questions that we are asked and those we come across in forums, our consultancy and education programs.
It tells you exactly how to deal with those questions, with tips that have never before been offered in print.
This book is also not about Network Management's best practice and standards details. Instead, it introduces everything you want to know to be successful with Network Management.