Patient Education: You Can Do It!. Ginger Kanzer-Lewis

      

      Patient

      Education:

       YOU CAN

       DO IT!

       GINGER KANZER-LEWIS, RN, BC, EdM, CDE

      Director, Book Publishing, John Fedor; Associate Director, Professional Books, Christine B. Charlip; Editor, Joyce Raynor; Associate Director, Book Production, Peggy M. Rote; Composition, Circle Graphics; Cover Design, Mac Designs; Printer, XXXXXXXXX XXXXXX

      ©2003 by the American Diabetes Association, Inc. All Rights Reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including duplication, recording, or any information storage and retrieval system, without the prior written permission of the American Diabetes Association.

      Printed in the United States of America

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      The suggestions and information contained in this publication are generally consistent with the Clinical Practice Recommendations and other policies of the American Diabetes Association, but they do not represent the policy or position of the Association or any of its boards or committees. Reasonable steps have been taken to ensure the accuracy of the information presented. However, the American Diabetes Association cannot ensure the safety or efficacy of any product or service described in this publication. Individuals are advised to consult a physician or other appropriate health care professional before undertaking any diet or exercise program or taking any medication referred to in this publication. Professionals must use and apply their own professional judgment, experience, and training and should not rely solely on the information contained in this publication before prescribing any diet, exercise, or medication. The American Diabetes Association—its officers, directors, employees, volunteers, and members—assumes no responsibility or liability for personal or other injury, loss, or damage that may result from the suggestions or information in this publication.

      

The paper in this publication meets the requirements of the ANSI Standard Z39.48-1992 (permanence of paper).

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      American Diabetes Association

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      Alexandria, Virginia 22311

      Library of Congress Cataloging-in-Publication Data Kanzer-Lewis, Ginger, 1944- Patient education : you can do it! / Ginger Kanzer-Lewis p. cm. Includes bibliographical references and index. ISBN 1-58040-162-7 (pbk. : alk. paper) 1. Patient education. 2. Diabetes—Treatment. I. Title.

      R727.4.K36 2003

      616.4’62’0071—dc21

      2003051854

      eISBN: 978-1-58040-359-7

      Dedication

      This book is dedicated to all the people who have made my life and career a joy. It is dedicated to all the patients I ever taught and who taught me, to all the diabetes educators who ever worked for me and taught me what diabetes education is really about, and to my dears Liz Kennett, Gloria Coshigano, Virginia Rago, and Mary Lemeseveski. Can you imagine being a diabetes educator in my department? I am so grateful that they are my dearest friends to this day.

      The book was possible because I met Betty Brackenridge and she got me involved with the American Association of Diabetes Educators (AADE) by telling me to put my money where my mouth is. She has been a mentor to me and so many others. The diabetes community is so lucky to have her.

      I am full of gratitude and love for all the AADE presidents who dared me to go forward and pulled and pushed me up: Debbie Hinnen, Marilyn Graff, Jan Norman, Kathy Mulcahy, Chris Tobin, and for all the AADE staff who work so hard and put up with me. My sweet, dear Judy, what a year we had! I offer a prayer for all the presidents who will come after me and lead diabetes educators into the future, Kathy Berkowitz, Jane Kadahiro, Virginia Zamudio, Mary Austin, and those yet unnamed.

      This book exists because of the love of my family, the real educators: my best friend and brother Mark and his wife Doctor Deena, my sister Sherry, and my children: Bill; Dawn, who did so much of the book for me; Kathy and Beth and their spouses; Jim; Ron; Jack; Donna; and especially my dear, own Glen who has been my joy always and his bride Helaina. It will be a remembrance for my grandchildren and great-grandchildren, and it is in memory of my parents Abraham and Pat, my brother Freddy, my sister Beth and for Bea and Sandy, who chose to be my parents.

      I know there are lots of you not mentioned, and I ask your forgiveness for not thanking you here.

      This book and I exist because of the Captain of my ship, my darling husband Jack. Safe waters always and all my love.

      I love you all. Take care.

      Ginger

       Contents

       Foreword

       Preface

       1 Patient Education Defined

       2 Why Do Patient Education?

       3 The Adult Learner

       4 The Do-Know-Deficit

       5 Setting Goals and Objectives

       6 How to Motivate People to Learn

       7 Evaluation Methodology

       8 Creative Teaching Techniques

       9 Curriculum Development and Developing Lesson Plans

       10 Developing an Education Program

       11 Teaching Health Care Professionals to Teach

       12 Building a Patient Education Environment and the New Team

       13 Marketing Your Program and Finding Funding

       14 A Patient’s Perspective

       15 A Final Word—or Two

       References and Suggested Reading

      Foreword