Empowerment Takes More Than a Minute. Ken Blanchard

rd, John P. Carlos, Alan Randolph

      Empowerment Takes More Than a Minute: Second Edition

      “Even the title has got it right!”

– Norman R. Augustine, President (retired), Lockheed Martin Corporation

      “The most truthful, straight-talk book on managing people to come along in eons. This is an exceptional tool for business.”

– Harvey MacKay, author of Swim with the Sharks without Being Eaten Alive

      “One of the very best organized, thought out, planned, and written books on any business subject I have read.”

– Stanley Bass, Human Resources Consultant, Stan Bass Consulting

      “An excellent read; it certainly confirms my real-life experience of progress over time at Verizon.”

– Mike Steiner, Director, Enterprise Solutions Group, Verizon

      “Finally, the truth about empowerment!”

– Jack Canfield, coauthor of Chicken Soup for the Soul

      “This book is now standard for all our managers. You can’t succeed today without empowered employees.”

– John Shields, Chairman and CEO, Trader Joe’s

      “The principles outlined are essential if you are to achieve true empowerment.”

– H. Eugene Blattman, President & CEO (retired), McCormick & Company, Inc.

      “The message is clear, to the point, and right on target.”

– Joseph Bode, Joseph J. Bode & Company

      “I found the book was to the point and hit the nail on the head about information sharing.”

– Robert S. Argabright, II, President and General Manager (formerly), Chesapeake Packaging Company

      “Succinctly captures the critical elements of empowerment in a brilliantly simple format!”

– Peter B. Grazier, President, Teambuilding, Inc.

      “The authors show that empowerment is more than an empty promise. A must-read for liberating the leader within people.”

– Barry Z. Posner, coauthor of The Leadership Challenge

      “The framework is perfect, clear, and concise.”

– JoAnne Pitera, Organizational Effectiveness Consultant

      “The material is most readable, and the key points are presented well for retention and use.”

– Mike Perry, Human Resources Director, DuPont Corporation

      “Very readable. Straightforward. The authors have hit the bull’s eye on empowerment.”

– John Coleman, CSX Corporation

      “Empowerment is such an important topic. The great thing about this book is that it supplies a Game Plan for getting there.”

– Bruce Dalgleish, General Mills Restaurants

      “Finally, the definitive book on empowerment and productivity, profound but simple to implement.”

– Shaun Conroy, VP Sales & Customer Service, NewsWest

      “I could not agree more with what this fantastic little book says about how mistakes empower people. Indeed, every ‘misteak’ is an opportunity to increase competence and empowerment.”

– John C. Maxwell, author of Failing Forward

      “If you seriously want to unleash the people power of your organization, this book is a must. Simple and profound; all you add is courage and discipline, and you’ll find it really works.”

– Tom Muccio, President, Global Customer Teams, Procter & Gamble

      “This engaging book makes clear that the real power in an organization is within its people. By learning to release that power an organization can be a powerful force in the business world.”

– Mark Robbins, Director, Professional Development, Robbins-Gioia, Inc.

      “It’s a fun read and the principles are spot on!”

– James M. Kouzes, coauthor of The Leadership Challenge

      to…

      Dorothy Blanchard Donald L. and Isabella Carlos Wallace Randolph who taught us so much about being empowered

      Preface

      Few changes in business have been so well received yet so problematic as the movement to create empowered, employee-driven work environments. Empowerment offers the potential for tapping into a wellspring of underutilized human capacity that must be harnessed if organizations are to survive in today’s increasingly complex and dynamic world.

      Empowered employees benefit the organization and themselves. They have a greater sense of purpose in their jobs and lives, and their involvement translates directly into continuous improvement in the workplace systems and processes. In an empowered organization, employees bring their best ideas and initiatives to the workplace with a sense of excitement, ownership, and pride. In addition, they act with responsibility and put the best interests of the organization first.

      The traditional management model of the manager in control and employees under control is no longer effective. To create an empowered workplace, management’s role in organizations must move from a command-and-control mind-set to a responsibility-oriented and supportive environment in which all employees have the opportunity to do their best.

      Shifting to an empowerment philosophy calls for changes in most aspects of an organization. Both managers and employees must learn, first, not to be bureaucratic and, second, to be empowered. Unfortunately, many managers do not understand that empowerment involves releasing the power people already have, nor do they understand how to navigate the journey to empowerment.

      Empowerment Takes More Than a Minute is a how-to book that guides readers step-by-step through one manager’s struggle to discover the three essential keys to empowerment. By following the manager’s odyssey to the Land of Empowerment, readers discover that they can take the same journey, which, like any heroic journey, is filled with paradox, challenge, and fitful stops and starts. Empowerment Takes More Than a Minute provides practical and simple concepts that CEOs, COOs, CIOs, and managers and employees at all levels in organizations both public and private can apply to their particular situations.

      Though many managers have dismissed empowerment as another passing gimmick, we find that people in organizations are naturally attracted to the idea of enhanced involvement at all levels. Also, we personally have seen organizations succeed with empowerment. For more than fifteen years, we have worked extensively with a wide variety of domestic and multinational companies that were trying to create empowered workplaces. These companies have taught us a great deal about what empowerment is and how to create it. They haven’t always known the answers to the questions raised by empowerment, and neither have we. Quite the contrary, it has been through missteps that we have learned the three keys to empowerment presented in this book.

      In this second edition to Empowerment Takes More Than a Minute, we provide a new introduction that explains how empowerment has moved beyond the fad stage and become essential for effective organizations in today’s dynamic and complex world. We have also updated the text and characters for today’s technologically sophisticated business world. Finally, we added an epilogue that reinforces the difficulty of moving to empowerment and suggests some tools to help managers and team members succeed in the journey.

      Empowerment is definitely achievable, but the journey is not for the weak in spirit. For those of you who undertake it, we urge you to stay the course. We know that your path can be made easier if you start with and stick to the three keys of empowerment explained in Empowerment Takes More Than a Minute.

      Good luck on your journey.

Ken Blanchard John Carlos Alan Randolph Fall 2001

      Introduction to the Second Edition

      One of the joys of writing a business best-seller is the feedback and validation you receive for the messages in the book. Unfortunately,