Service Design. Ben Reason
Управление, подбор персонала.
Service Design
Год выпуска 0
isbn 9781933820613
Автор произведения Ben Reason
Жанр Управление, подбор персонала
Издательство Ingram
Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.