Helen Morris
Список книг автора Helen MorrisVeriSM™ - Foundation Study Guide
This book is intended as a self-study guide for the VeriSM™ Foundation, VeriSM™ Essentials, and VeriSM™ Plus qualifications. It also supports classroom and online courses for these qualifications. It is based on the requirements of the syllabuses for these three qualifications (Certification requirements for the VeriSM™ Foundation, VeriSM™ Essentials, and VeriSM™ Plus, a publication of the IFDC – International Foundation for Digital Competence).This guide is also useful for all professionals and organizations involved in delivering value to customers through the development, delivery, operation and/or promotion of services. VeriSM™ Foundation, VeriSM™ Essentials and VeriSM™ Plus prove to be useful to both professionals at the very start of their service management career and also to experienced professionals who need access to a simple service management approach. It refers to the information contained in the VeriSM handbook, “VeriSM™ – A service management approach for the digital age” – published by Van Haren Publishing.This guide has been developed for anyone who works with products and services and will be of particular interest to: graduates and undergraduates, managers (who want to understand how to leverage evolving management practices), service owners and service managers (who need to bring their skills up to date and understand how service management has changed), executives and IT professionals (who need to understand the impact of evolving management practices and new technologies on their role).
VeriSM™ - Foundations Courseware – Español (Latino Americanos)
El paquete Courseware consiste de dos públicaciones , VeriSMTM – Fundamentos Courseware y Fundamentos guía de estudio.Este material de entrenamiento cubre el plan de estudios para la calificación VeriSM™ fundamentos. El entrenamiento puede ser entregado durante dos días. Este Courseware está acreditado para preparar al estudiante para la certificación VeriSM™. VeriSM™ Fundamentos consiste de dos partes: VeriSM™ Essentials y VeriSM™ Plus, cada uno cubriendo un día de entrenamiento.Los estudiantes que ya tienen un certificado en Gestión de Servicios (TI) pueden beneficiarse del conocimiento que ya tienen. Son el público objetivo para el entrenamiento VeriSM™ Plus únicamente. Cuando aprueben el examen VeriSM™ Plus, recibirán el certificado de VeriSM™ fundamentos. Proveedores de entrenamiento que quieran ofrecer un día de capacitación sobre principios de gestión de servicios podrían decidir ofrecer únicamente el entrenamiento de VeriSM™ Essentials. Los estudiantes que aprueben el examen VeriSM™ Essentials, recibirán el certificado de VeriSM™ Essentials. Si posteriormente ellos aprueban el examen VeriSM plus, recibirán automáticamente el certificado VeriSM™ Fundamentos.El courseware cubre los siguientes temas:• La organización del servicio (Essentials)• Cultura del servicio (Essentials)• Personas y cultura organizacional (Essentials)• El modelo VeriSM™ (Ambas)• Prácticas progresivas (Plus)• Tecnologías innovadoras (Plus)VeriSM™ es un enfoque holístico y orientado a la empresa, que le ayuda a comprender el creciente panorama de las mejores prácticas y cómo integrarlas para ofrecer valor al consumidor.Esto es una evolución en el pensamiento de la Gestión de Servicios y ofrece un enfoque actualizado, incluyendo las últimas prácticas y desarrollos tecnológicos, para ayudar a las organizaciones a transformar su negocio en la nueva realidad de la era digital.VeriSM™ es un enfoque de Gestión de Servicios que está Dirigido por el valor, Evolutivo, Responsivo (Adaptado) e Integrado VeriSM™ es una marca registrada y propiedad del IFDC, la Fundación Internacional de Habilidades Digitales
VeriSM™ Professional Courseware
Besides the VeriSM™ Professional Courseware (ISBN: 9789401830847) publication you are advised to obtain the publication VeriSM™ – A service management approach for the digital age (ISBN: 9789401802406).Service management has never been so important, as all organizations are either receiving or providing services to and from others. As digitization has spread through our organizations and culture, IT has become a vital part of our workplace. VeriSM™ provides guidance on how to manage the variety of service management approaches which have now become common practice. Often organizations do not know how to combine these approaches, or if they should adopt one or another in preference. VeriSM™ allows an organization to understand how to make the best use of all of its approaches.The courseware is designed to support your learning about the VeriSM™ concepts, and to be a guide to your understanding of service management and its use across the whole organization.
