John Rich
Список книг автора John RichNetworking Games - Making Profitable Connections
Lucille Orr has owned more than a dozen successful enterprises. She educates, inspires and assists others to open their own businesses through her business networks, motivational books, seminars and radio programs. John Rich has travelled extensively, owned businesses and teaches networking, sales and customer service techniques. Together they share their combined business expertise, knowledge and networking experiences in this valuable book. <br><br>'Networking Games' is written for those who appreciate the value of networking for the creation of long-term business relationships and the generation of wealth and opportunity. Lucille and John were fortunate to network with 17,000 global business visitors while attending events at 'Business Club Australia' – a world first, networking event, established by Austrade and held during the Sydney Olympic Games. If you are expanding a business globally or wanting to do business with Australians join 'Business Club Australia' as it continues to operate in the virtual world servicing its global members online.
Enhanced Customer Satisfaction
John Rich and Lucille Orr are the best-selling authors of "Networking Games – Making Profitable Connections". Jointly they have more than 60 years experience in Sales, Customer Service and Networking in Business.<br><br>Their advice is shared with you under the following Chapter headings;<br>EYE CONTACT, SMILE, BE CALM, HAVE FUN, RELAX, BE COMFORTABLE, LEAVE YOUR PROBLEMS AT HOME, BE IN CONTROL, ASK QUESTIONS – WAIT FOR ANSWERS, MAKE FRIENDS, BE HONEST, COMPLIMENT THEM, REMEMBER THEM, ENGAGE IN THEIR LIVES AND PROJECTS, INTRODUCE YOURSELF AND OTHERS AROUND YOU, GIVE, BE GENEROUS, GO THE EXTRA MILE, HELP AND ASSIST, KNOW WHEN TO JOKE, KNOW WHAT TO SAY AND HOW TO SAY IT, DON'T GET ANGRY WITH CUSTOMERS, BE AN EXPERT IN YOUR FIELD, ACT LIKE YOU OWN THE BUSINESS, NETWORK WITH YOUR CUSTOMERS, BUILD A GOOD RELATIONSHIP WITH YOUR SUPPLIERS, INSTORE PRODUCT LOCATION GUIDE. <br><br>Once you have read this book you will know exactly how to gain new business, keep your existing clients happy and have them referring new customers to you on a regular basis.