Instant Business Letters. Iain Maitland

      

       INSTANT

       BUSINESS LETTERS

       201 letters for every occasion

       IAIN MAITLAND

       Copyright

      Thorsons

      An Imprint of HarperCollinsPublishers 1 London Bridge Street London SE1 9GF

      First published by Thorsons 1996

      © Iain Maitland 1996

      Iain Maitland asserts the moral right to be identified as the author of this work

      A catalogue record for this book is available from the British Library

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      HarperCollinsPublishers has made every reasonable effort to ensure that any picture content and written content in this ebook has been included or removed in accordance with the contractual and technological constraints in operation at the time of publication.

      Ebook Edition © MAY 2011 ISBN: 9780007399666

       Version: 2019-10-09

      To Tracey, Michael and Sophie

      CONTENTS

       Cover

       Title Page

Copyright

Introduction

1 Writing Effective Letters

2 Acceptances

       3 Acknowledgements

       4 Announcements

       5 Apologies

       6 Cancellations

       7 Complaints

       8 Compliments

       9 Condolences

       10 Confirmations

       11 Congratulations

       12 Enclosures

       13 Enquiries

       14 Introductions

       15 Invitations

       16 Notices

       17 Offers

       18 References

       19 Rejections

       20 Reminders

       21 Requests

       22 Terminations

       23 Thank yous

       24 Warnings

       LETTERS INDEX

       Other titles in the Thorsons Business Series:

       About the Author

       About the Publisher

       INTRODUCTION

      Instant Business Letters is written for you – the junior, middle or senior manager who has to write letters as part of your job. The first chapter, ‘Writing Effective Letters’, sets out all you need to know about planning a letter and choosing the correct approach, layout and style to suit every occasion. It includes a checklist questionnaire which will be of use throughout the book, and beyond.

      Chapters 2 to 24 contain a wide and diverse range of letters from ‘Acceptances’ and ‘Acknowledgements’ through ‘Complaints’, ‘Enquiries’ and ‘Invitations’ to ‘Thank Yous’ and ‘Warnings’. You can use these immediately or amend them easily for your own, individual circumstances, by referring back to the first chapter and that checklist questionnaire.

      Whatever your job and type and size of business, trade or industry, Instant Business Letters is relevant to you. Study a particular subject by checking the Table of Contents. Dip into it when you wish to find a specific letter by looking through the Letters Index. Read it from cover to cover if you want to learn as much as you can and become a first-class letter writer.

       Iain Maitland

       1 WRITING EFFECTIVE LETTERS

      As