The Stylist. Rosie Nixon

track to nowhere, so she passed this job to me, and Jas said yes.

      Until this position, I was more your average Debenhams devotee and Gok Wan fan. Topshop was my fashion frontline and Armani simply the fragrance my parents gave each other for Christmas. Yep, beneath this shiny new surface, I am one hundred per cent fashion fraud. I often see the real me, in the form of typical Westfield shoppers, peering into the window of Smith’s and looking confused.

      ‘Recession’s hit hard, this place is halfway to closing down,’ they remark, passing on by. At first glance, the shop’s white walls and oh-so-sparse rails might look as though we’re missing half our stock or have fallen victim to a Bond Street raid. But, as I have swiftly come to learn, true fashionistas know differently. The hardcore style set have Smith’s in their Smythson address books because this boutique is a fashion landmark.

      Once you step through the glass doors and enter the inner sanctum, you are in an Aladdin’s cave, featuring a small, fully alarmed section of haute couture, rails of hot-off-the-catwalk pieces and Jas’s ‘ones to watch’. Either side of the cash desk stand two tall, highly polished, glass jewellery cabinets, filled with rings set with rare gems, shoulder-grazing earrings, waspish friendship bracelets and sparkling necklaces in pretty, contemporary designs, boasting price tags to make even the most fearsome fashion director pause. Then there are It bags, killer heels, painted pumps and chain-mail belts dotted around on white plinths and shelves, each presented as a unique work of art. Everything is to be admired, stroked, Instagrammed, Pinned, oohed and aahed over by every passing customer in turn. Smith’s has it all. But only in small doses.

      ‘Nothing makes an item more covetable than if you have to sit on a waiting list for six months before you get it,’ Jas informed me early on. The minimalist interior is down to our strict instruction to put only one of every design onto the rails. Of course, mostly, it’s just an illusion—we have all the sizes, colours and crops in the stockroom, downstairs in the basement, which is the size of the shop floor again but packed with polythene-wrapped clothing. It’s a clever ploy; thinking your size isn’t available only makes you desire something more. And then when we pop out of the stockroom, excitedly exclaiming, ‘You won’t believe it, Mrs Jones! We do have a 14 after all!’—well, they’re already punching in their PIN.

      Of course, the hefty price tags at Smith’s are very real. That’s why, like most of the high-end store managers, Jas employs a full-time security guard to watch over the stock—in our case, a burly silver fox affectionately known as ‘Big Al’. He works here full-time, patrolling the boutique and keeping a trained ex-army eye on the very expensive items, which have actual alarms fitted. Though his six-foot-four frame doesn’t suggest it at first, he’s a teddy bear at heart and, like me, is now able to offer an informed second opinion on an outfit if a customer requires it. In fact, despite the fact he’s happily married with two grown-up children, Big Al loves the opportunity for a gentle flirt with a ‘lady who lunches’, especially when she’s in a quandary over whether to plump for the DVF wrap or the Hervé Léger body-con dress. He must be nearing retirement age, but when he removes his stiff guard’s cap to reveal a full head of salt-and-pepper hair, and you notice his bright blue eyes, it’s easy to imagine Big Al was a heartbreaker in his day. You’d be surprised how many phone numbers he’s had surreptitiously thrust into his big, capable palms. Uniforms really do work.

      As for me, I know that, in Jas’s mind, what I initially lacked in fashion credentials, I gained with my ‘artistic eye’. My art foundation course wasn’t going to turn me into the next Tracey Emin, but it had given me the confidence to believe I knew what looked good when it came to dressing the shop, and the windows had become my specialist area. Our visual merchandising isn’t on the scale of the world-class windows at London department stores—Selfridges, Liberty or Harrods. But, for a bijoux boutique just off Bond Street, right in the heart of London’s designer shopping enclave, our little shop and its two bay windows gets a lot of attention.

      On the morning of Mona’s visit, we had all come in early to ensure the store looked more dazzling than ever. I’d even brushed the shag-pile rug—a first, even in our bonkers little world. The candles sent an intoxicating aroma of gardenia into the air, and the room-temperature Evian and best cut-crystal tumblers were set out. Mona didn’t do Buxton or ice cubes, I discovered to my cost the first time I was dispatched for water without having received this important memo. And Kiki had spent the past ten minutes painstakingly assembling a pyramid of dark chocolate truffles on a white porcelain saucer next to the till (not that anyone was likely to eat one). Big Al was watching her with a mixture of awe and amusement.

      ‘Dare you to take one from the bottom, Amber,’ he whispered as I passed.

      When I started at Smith’s, Kiki had given me a crash course in preparation for a visit like this. Kiki was two years older than me, and boy did she let me know it. She’d been working at the boutique for nearly three years, and she was Jas’s senior assistant. For me, the job was a full-time stopgap while I searched for a ‘proper’ career, ideally in visual merchandising, but Kiki adored everything about it. Waif-like, effortlessly hip and permanently looking as though she’d stepped off the pages of i-D magazine after a huge night at The Box, she had bags of attitude and I was intimidated by her from day one—a situation she seemed to relish. At first sight of me, Kiki had taken it upon herself to educate me in the intricacies of the fashion scene, because I so evidently needed it.

      ‘There’s a major hierarchy in the industry,’ she explained, as I sat on a box of Diane von Furstenbergs once during stocktaking. Though she claimed to hail from the East End, Kiki still had a clipped, public school voice.

      ‘At the top are the designers—the holy grail of Valentino, Giorgio Armani, Donatella Versace, Stella McCartney, Dolce & Gabbana and so on. Beneath these are the A-list stars who wear the designers’ creations on red carpets everywhere from Hollywood to Cannes, at the Golden Globes, BAFTAs, Oscars, collecting gongs at all the glitziest bashes. And beneath these are the stylists, who do all the real work, getting them red-carpet ready and securing their appearances on “best dressed” lists around the world. Sod the little gold trophy—it’s making those lists that really counts. A stylist like Mona Armstrong can make or break a celebrity with a sheer gown or a statement accessory. Remember when Angelina’s leg pose at the Oscars went viral?’ I nodded, sagely. ‘But can you remember who won any of the awards that year?’ I shrugged. My lecturer smiled appreciatively. ‘Of course you can’t. It was a moment that went down in red-carpet history.’ She leaned in conspiratorially. ‘But what works for one could be a horrendous fail on the poor cow who can’t pull it off. It’s a cut-throat world out there and styling underpins it all. Make no mistake, Amber, a celebrity without a stylist is like Kylie Jenner without her pout. We shut the entire shop when Mona comes in to choose pieces for her clients—it’s beyond fabulous. But don’t get carried away, it gets really, really stressful in the run-up to awards season. I ate a cheese baguette once.’

      It must have been stressful, because it wasn’t hard to guess why Vicky and I had nicknamed Kiki the Stick Insect, or lately just the Stick. I often saw her downing pints of pond-water-looking liquid from recycled water bottles—her famous Super Greens—and the work fridge was always stocked with bags of lettuce and bean sprouts that she snacked on during the day or, more often than not, went off, causing a hideous stench that I would regularly have to clean up. Only once did I see her pick at something vaguely calorific—a lavender macaroon—and that was only because it had been sent in by the fashion editor at Bazaar and she wanted to #Instafood it.

      Kiki was hardly coming up for air during this particular lesson.

      ‘Seriously, Amber, it’s ah-mazing when Mona comes in—she’s been dressing the big names like Jennifer Astley and Beau Belle for years. And if they wear an outfit Mona’s borrowed from Smith’s, when the fash mags come out and we’re credited Jas is on cloud nine. It’s sooo good for business. But it’s not only the red-carpet stuff. I mean, it was Mona who introduced the whole gypsy trend we’re seeing now.’ She fluffed up her billowing sleeves to illustrate the point. ‘The second Beau went shopping on Rodeo Drive wearing a peasant skirt and crochet top—literally all the high-street